Data Entry Specialist Trainer
Resume:
Alan Alexander Hood
*** ***** ******* ***** ******, AZ 85710
Phone: 520-***-****
E-mail: ************@*****.***
I aim to join a caring community of professionals who want to bring the very best to their clients and customers.
Education
Rincon High School High School Diploma August 2006 - May 2010
Top 25 of Class
Link Crew Leader 2007-2010
Track and Field Member 2009-2010
Pima Medical Institute Pharmacy Technician Trainee May 2017 - January 2018
3.88 GPA
Senior Certified Pharmacy Technician
Licensed Arizona Pharmacy Technician Trainee
NPTA Sterile Compounding Certified
CPR Certified
Skills
Adaptability
Advanced Computer Skills (25 years of experience)
Aseptic Techniques
Critical Thinking
Problem Solving
Extremely Self Confident
Strong Work Ethic
Time Management
Past Employments
Quality Assurance Supervisor Alorica
2829-2929 E Corona Rd, Tucson, AZ 85756 (Apr. 2022 – July 2023) (Down-sizing; Rehire-able)
Streamlining and improving management responsibilities to lessen human mistakes
Hosting meetings to realign and update my team and I’s knowledge on policy
Engaging with Operations Managers to resolve any cross-department issues
Aggregate data and deep dive into negative KPIs for the project as a whole
Short and strict deadline management
Managing personal staff of 15-22 QARs
Quality Assurance Representative Alorica
2829-2929 E Corona Rd, Tucson, AZ 85756 (July 2021 – Apr. 2022)
Attending client meetings
Helping other Team Leaders via company emails and chats
Explaining policy and updating my knowledge on policy with QA Team
Promoting a fun and inviting online work environment
Engaging with Team Leaders to resolve any misalignment in the team
Content Moderator Alorica
2829-2929 E Corona Rd, Tucson, AZ 85756 (Apr. 2021 – July 2021)
Creating job aides for new policy titles
Posting my teams stats for the previous day
Moderating content and flagging for the content that violates the policies.
Helping other Content Moderators via company emails and chats
Microsoft Ambassador Mural Consulting
1455 W River Rd. Tucson, AZ 85704 (Jan 2021 – Feb. 2021) (Seasonal Job)
Phone and email customer service
Aiding customers through O365
HIPPA compliance for business information
Mural has stated that they would hire me back if I needed a job in the future.
Lead Pharmacy Technician Reed's Compounding Pharmacy
2729 E. Speedway Blvd. Tucson, AZ 85716 (Jan. 2018 – Jan 2021)
Non-sterile compounding
Inventory management
Preparing medications for patients
Packaging and shipping
Interacting with medical facilities (Phone or fax)
Front retail and phone customer service
References
Name: Sara Vecchia
Student Relationship: Pharmacy Technician Instructor
City: Tucson
State: Arizona
Phone Number: 520-***-****
Name: Dana Reed-Kane
Student Relationship: Supervisor
City: Tucson
State: Arizona
Phone Number: 520-***-****
Name: Douglas Plecity
Student Relationship: Co-worker/Friend
City: Tucson
State: Arizona
Phone Number: 520-***-****
Contact this candidate