Remote Customer Support & IT Support

ERVIN CHAMPAGNE

SUMMARY

Entry-level IT support professional trained in networking fundamentals, troubleshooting, and Windows OS. Currently completing CourseCareers IT program and CompTIA A+ Core 1 studies. Experienced in customer-facing roles requiring fast problem-solving, system navigation, documentation, and clear communication.

WORK EXPERIENCE

EDUCATION

Edna Karr High School, New Orleans,LA Aug 2010- May 2014 Provide support via phone, email, and in-person. Handle billing, account updates, and service requests across systems. Perform accurate data entry and maintain CRM documentation. Resolve customer issues while ensuring compliance and service quality. Support workflow efficiency through task management and cross-department communication. State Farm – Office Representative, Kansas City, MO Jul 2023–Present TECHNICAL SKILLS

Chipotle – Crew Member, Kansas City, MO

Delivered high-volume customer service in a fast-paced environment. Processed transactions, resolved customer concerns, and maintained operational efficiency during peak hours. Supported team coordination, communication, and workflow execution while maintaining accuracy and speed under pressure.

Aug 2023–Mar 2025

Chick-fil-A – Team Leader / Director New Orleans,LA & Houston,TX

Led teams of 10–20 employees in daily operations, training, and customer service. Managed scheduling, staffing, and escalated customer issues requiring conflict resolution. Developed leadership, communication, and operational management skills in high-pressure environments. May 2012–Jul 2023

Kansas City, MO • 816-***-**** • *********@*****.*** IT Troubleshooting (hardware, software, network connectivity), Networking Fundamentals

(DNS, DHCP, IP addressing, OSI Model), Windows Operating Systems, Ticketing Systems, Active Directory basics (users, permissions), Command Line Tools (ping, ipconfig, nslookup, tracert), Remote Desktop Support concepts, Cybersecurity fundamentals, Microsoft Office / Google Workspace, Data Entry, Documentation, System Navigation CERTIFICATIONS

Property & Casualty Insurance License (MO, KS)

Life Insurance License (MO, KS)

CourseCareers IT Program (In Progress)

CompTIA A+ Core 1 (In Progress)

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