Membership Manager & AMS Database Migration Expert

Jennifer Hudson

Davidsonville, MD ***** 410-***-**** ️ *******************@*****.***

Professional Summary

Accomplished Membership Manager with over 25 years of dedicated experience driving organizational growth, member retention, and comprehensive database administration. Recognized for scaling membership by 400% and successfully steering complex, ground-up digital transformations. A continuous learner who is highly adaptable and eager to master new technologies, with proven success in rapidly adopting and implementing cutting-edge tools to streamline business operations.

Core Expertise

Growth & Retention Strategies: Designing onboarding frameworks and targeted win-back campaigns to minimize member churn.

Database Migration & Technical Adaptability: Rapidly learning and deploying new software tools; proven success in data mapping, system implementation, and administrative training during major transitions.

Financial Administration: Overseeing annual dues billing, payment processing, invoice issuance, and budget monitoring.

Compliance & Data Integrity: Conducting rigorous quality-assurance reviews on membership data to ensure seamless committee approvals.

Professional Experience

Membership Manager

American Association of Physicists in Medicine Alexandria, VA April 2001 – July 2026

Key Accomplishments:

400% Membership Growth: Strategically scaled the association’s active membership from 2,000 to 10,000+ members over tenure through optimized recruitment and retention workflows.

Database Migration Leadership (2021): Spearheaded the complete transition to a new Association Management Software (AMS) system. Led the ground-up data implementation, mastered and deployed new operational tools, and successfully reconfigured the entire billing architecture.

Daily Responsibilities:

End-to-End Lifecycle Management: Supervised the complete processing pipeline for new membership applications, annual renewals, and member status change requests.

Financial & Dues Oversight: Managed annual billing operations for membership dues, issued invoices for new member approvals, and accurately processed all association payments.

Database Administration: Leveraged the NetForum Momentive platform extensively to maintain flawless database records, track member demographics, and streamline financial reporting.

Data Integrity & Governance: Conducted rigorous quality-assurance reviews on all incoming membership requests to guarantee data precision prior to final committee evaluation.

Technical Skills

AMS/CRM Platforms: NetForum (Momentive), Database Migration, System Implementation

Software & Productivity: Microsoft Excel, Microsoft Word, Data Mapping

Tools & Operations: Billing & Invoicing Architectures, Onboarding Campaigns, Member Directories, Financial Recordkeeping

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