IT Support Specialist Internetworking Focus

JOHNNY FORTUNATO

Lodi, NJ ***** *********@*****.*** +1-551-***-****

SUMMARY

Emerging IT support specialist with hands-on experience in resolving hardware, software, and connectivity issues. Strong communicator with the ability to explain technical concepts to non-technical users. Technical-minded, well-organized, and responsive under pressure, with a deep interest in systems administration, help desk support, and network troubleshooting. Currently enhancing skills through certifications to align with industry advancements.

EDUCATION

PC AGE Career Institute Jersey City, NJ 09/2025 – 10/2026 Internetwork Engineering Certificate

Comprehensive hands-on training on Installation, Administration, and Troubleshooting of Active Directory-based networks, as well as network services such as DNS, WINS, and DHCP. Expertise and skills to work as a PC Technician, Network / Desktop Support Associate, PC/LAN Support Specialist, or as a LAN Administrator. Working familiarity with LAN hardware and software. Aviation Institute of Maintenance Teterboro, NJ 01/2023 – 01/2024 Aviation Maintenance Technician Certificate

Bergen Community College Paramus, NJ 06/2013 – 05/2015 Associate of Science in Information Technology

IT SKILLS

Networking Devices: Cisco Routers & Switches, Dell/HP Servers. Networking Services: DHCP, DNS, Web Servers, Active Directory, Remote Access (RDP). Networking Technologies: Network Design, Implementation & Troubleshooting, Client-Server Architecture, Server Installation & Upgrades, Backup

& Recovery Procedures, TCP/IP, IPSec, RIPv2, OSPF, Switching, Spanning Tree Protocol (STP), Ethernet. Security: Network Security Implementation, Configuration & Troubleshooting. Operating Systems: Windows 11, Windows Server 2022, CentOS, Red Hat Linux. Applications & Tools: Microsoft Office 365, Microsoft Azure, Linux Firewalls, Backup Suites, Windows Deployment Services. RELEVANT EXPERIENCE

FlexJet Teterboro, NJ 10/2022 – Present

Line Service Tech & CSR Agent

Assisted customers and crew with proactive service, providing flight information and coordinating requests using internal scheduling and communication systems.

Managed inbound/outbound flight schedules based on manifest data, ensuring accuracy and smooth aircraft operations.

Prepared essential items and accommodations for pilots and crew before and after flights.

Supported operational teams by relaying updates, documenting service activities, and ensuring all requests were completed efficiently. Signature Flight Support Teterboro, NJ 07/2021 – 08/2022 Lead Line Service Technician

Promoted to lead within 10 months and guided line personnel on daily procedures, safety standards, and efficient task execution.

Performed aircraft fueling, towing, and marshalling in compliance with pilot instructions and FAA safety guidelines.

Coordinated service requests across departments to maintain on-time departures and smooth ramp operations.

Maintained a safe and organized ramp environment while monitoring operational hazards and enforcing protocols. HEI – EnVue Hotel Weehawken, NJ 07/2019 – 03/2020 Purchasing Clerk

Oversaw shipment intake, verified inventory accuracy, and ensured proper storage through digital logs and inventory systems.

Inspected goods, supervised loading/unloading, and updated procurement records to maintain stock accuracy.

Coordinated with multiple departments to meet supply needs and resolve shortages.

Evaluated vendors, negotiated pricing, and approved purchases to support cost-effective procurement operations. LANGUAGES

Bilingual (English & Spanish)

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