Operations manager

WORK EXPERIENCE

Data Analyst

General Manager / Franchise Operator

Customer Service Manager

**/* ***** ******

Analysts, Houston,

TX Jan 2023 –

Present

Conduct real-time data collection and statistical analysis for football, basketball, baseball, and soccer events.

Deliver accurate live metrics and post-game reports, ensuring data validation and compliance.

Utilize dashboards and analytical tools to monitor trends, KPIs, and anomalies for timely insights.

Managed franchise operations including payroll, route scheduling, customer service, inventory oversight, P&L, and security.

Coordinated logistics to optimize service delivery and operational efficiency. Implemented marketing insights from third-party platforms to drive business growth. Launched franchise from zero customers to 150 clients in six months through strategic planning and process optimization.

Oversaw daily operations for 5,000+ vending machines; supervised 15 route drivers. Managed scheduling, route logistics, and inventory, optimizing efficiency and revenue. Built client relationships, addressed service needs, and monitored product performance.

Promoted twice within two years for leadership and operational excellence. Results-driven professional with 20+ years of experience in operations management, logistics, data analysis, and customer service leadership across retail, franchise, and sports analytics environments. Skilled in strategic planning, team leadership, route optimization, and client relationship management. Proven track record of leveraging data- driven insights, process improvement, and operational efficiency to increase revenue, streamline workflows, and scale businesses. Adaptable, detail-oriented, and committed to delivering measurable results in fast-paced environments.

RONALD GRUIZENGA

The Woodlands, Texas ***********@*****.*** +1-346-***-**** Heroes Lawn Care

of The Woodlands,

TX Sep 2022 – Jul

2023

Canteen, Houston,

TX May 2017 – Sep

2022

Route Sales Representative

Managed daily routes, sales, truck safety, and inventory compliance. Provided customer service while expanding the customer base. Trained new employees on operational procedures and company protocols. Schwans, Houston,

TX Jun 2014 – Apr

2017

Dairy/Frozen Manager

Directed all operations for Dairy and Frozen departments, including ordering, merchandising, inventory management, and vendor communications. Increased gross profits and Sales Per Man Hour by optimizing labor allocation and operational efficiency.

Harding’s

Marketplace-

September 2001-

June 2014

Supervised multiple departments, ensuring operational compliance and continuous improvement.

EDUCATION Associate in Business Management

Kalamazoo Valley

Community College -

Kalamazoo, MI 1999 to 2001

Major: Business Administration

SKILLS

Data analysis, reporting, KPI tracking

Forecasting and trend analysis

Operational analysis and decision support

P&L management and budget oversight

Payroll administration and workforce scheduling

Inventory and revenue management

Route optimization and logistics coordination

Vendor management and product placement

CRM systems and customer communication

Technology tools: Excel, dashboards, reporting software Customer service

and account

management

Issue resolution and

service recovery

Team leadership

and supervision

Training and

onboarding

Cross-functional

collaboration

Adaptability and

flexibility

Attention to detail

Communication and

interpersonal skills

Strategic planning and

operational execution

Client relationship

management

Process optimization and

efficiency improvement

Leadership and team

development

Data-driven decision making

Performance monitoring and

KPI improvement

Project and route management

Business growth and scalability

Problem-solving and critical

thinking

Stakeholder communication

and reporting

Contact this candidate