Administrative Assistant (AR/AP & Customer Service)
Resume:
Ashley Nance
Tuscaloosa, AL *****
***********@*****.***
EXPERIENCE
Buddy Grays Music & Fire Equipment - Administrative Assistant/ AR/AP
October 2025 - Present
AP/AR, filing, clerk, customer service,data entry, maintained confidentiality of customer/employee personal information. Calendar scheduling, office coordination. Multi-line phone use, PC proficient, accurate filing and updating customer accounts, employee hours and records, etc.
●Executed accurate data entry to maintain up to date records and improve information accessibility.
●Coordinated calendar management to ensure efficient scheduling and effective time utilization
●Streamlined office coordination by optimizing workflows and enhancing overall operational efficiency
●AR/AP, inventory, daily audits, daily utilization of Microsoft Office Suite, QB, etc.
●Prepared comprehensive materials for meetings to facilitate informed discussions and decision-making
●Facilitated client communication to build relationships and ensure seamless service delivery
●Organized travel arrangements to ensure logistical efficiency and support business objectives
Sweetie’s Homecare Inc, Huntsville, AL — Administrative Assistance
January 2025- August 2025
●Provided comprehensive administrative support, including scheduling appointments, managing phone lines, and maintaining accurate client and staff records.
●Handled filing systems and organized documentation to improve efficiency and accessibility
●Assisted with payroll preparation, data entry, and processing of client service reports
●Supported daily office operations by coordinating communication between staff, clients, and management
●Ensured confidentiality of sensitive client information in compliance with company policies and HIPAA standards
MS COmpanies (Mazda Toyota Manufacturing) Madison, AL — Supervisor,Quality Assurance
April 2022- November 2024
●Directed and guided teams to achieve objectives and exceed production targets, resulting in a 15% increase in output
●Developed and implemented quality assurance processes to improve production efficiency. (Experience using power tools such as drills, dermal, orbital sanders, pliers, pin gauges, pallet jack, scanners and data entry, filing, etc….)
●Assigned tasks to optimize team productivity and workflow
GDCC West LLC, Huntsville, AL — Market Research
July 2021- January 2022
●Conduct outbound cold calls to both businesses and residences to gather data for national and international market research projects.
●Engage respondents with professionalism and tact to ensure high-quality, reliable survey results.
●Enter responses accurately into data systems while maintaining confidentiality and compliance with company policies.
●Collaborate with team members to share best practices for improving engagement and response rates
Goodman Manufacturing, Fayetteville, TN- Material Handler
April 2020- July 2021
●Performed brazing and soldering of small copper tubes used in home appliance assembly, ensuring components met quality and safety standards
●Used a variety of hand tools and mechanical equipment to assemble parts according to schematics and production requirements.
●Assisted with material handling, including moving, staging, and preparing components for assembly lines.
●Collaborated with team members to meet daily production goals and resolve workflow issues efficiently.
Conduent, Huntsville, AL-AHA Customer service At Home Advisor
February 2019- April 2020
Temp. Customer Service.
●Managed large amounts of inbound and outbound calls in a timely manner while following call center “scripts” when handling different topics.
●Identified customers' needs, clarified information, researched every issue and provided solutions. Answer incoming calls and respond to customer's emails.
●Management and resolve customer complaints.Sell products and place customer orders in the computer system.Identify and escalate issues to supervisors.
● Provide product and service information to customers. Word processing.
WorkMarket.Com, Huntsville, AL - Tester/ Assembler
January 2018- December 2018
●various assignments sent online
● several different types of jobs some for assembly, product tester, equipment tester.
● Assembler material handler
EDUCATION
Butler High School, Huntsville, AL — Diploma
August 2004- May 2008
Professional Summary
Dedicated Administrative and Customer Service professional with over 10 years of experience in administrative support, quality assurance, customer relations, and team leadership. Skilled in organization, data entry, conflict resolution, and client communication with a proven ability to adapt quickly in fast-paced environments. Strong track record of supporting business operations, managing multiple priorities, and contributing to team success. Known for reliability, attention to detail, and excellent interpersonal skills. Seeking to bring organizational expertise and dedication to a forward-thinking company.
Willing to relocate to: Alabama
Authorized to work in the US for any employer
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