Senior Technical Writer with CMS Expertise

Carol A Schreer Senior Technical Writer ̶ **** Page 1

Carol A. Schreer

Encinitas, CA 92024

646-***-****

********@*****.***

Senior Technical Writer / Content Manager / Lead Writer / Information Developer / Web Content Developer / AI Overview

• Top Secret Security Clearance

• Cloud Publishing

• Documenting AI systems

• IT, end user, process & enterprise documentation, and training for software/hardware/online help

• Works closely with SMEs to obtain feature information, data updates

• Research/create information for technical products for all audiences

• Analyze, communicate, and validate requirements and impact to global operations documentation

• Manage and write to CMS systems

• Project management for documentation process through final release

• Agile methodology

• CMS using XMetal/DITA for multiple single source outputs and version control

• Online help development for application users and companywide content management

• Web design and content management

• Technical training material and online tutorials Technical Experience

Technical Skills:

Doc Tools: Online Help:

CMS:

Project Management:

• MadCap Flare

• AI

• FrameMaker

• Word

• Excel

• Power Point

• WordPress

• Visio

• Screen captures

• Word

• Excel

• UNIX

• Flowcharts

• Astoria

• Trisoft

• Perforce

• Machine Language

• MadCap Flare

• RoboHelp

• Adobe Suite

• Cloud

• WebHelp

• WebWorks

• DITA

• SDL

• Trisoft

• MadCap

• SDL

• XMetal

• DITA/XML

• DocuShare

• Wiki

• SGML

• DHTML

• Single sourcing

• Agile

• SharePoint

• TeamSite

• JIRA

• Confluence

• BitBucket

• GitHub

• Scrummy

• Perforce

• OTIS

• SAP

• PlanView

• Oracle

Carol A Schreer Senior Technical Writer ̶ 2026 Page 2 Note: In addition, various graphic editors, Information Mapping®, message editing, Remedy, Resolve, SQL, SDLC, ClearCase tools, Telcom, wireless, UNIX Linux, Webex, Breeze, JavaScript, ITIL best practices, TCT/IT, RoR, C, C++, CBT.

Documentation Skills:

• Application & systems

• User manuals

• Internal documents

• Online help

• Single sourcing

• Training guides

• Templates

• Admin guides

• Web content

• SOPs

• APIs

• Wis

• SLAs

• FYIs

• WPs

• CMS

• SDC

• Network connectivity

• Install & configure guides

• System interface guides

• Disaster recovery

• Release notes

• Reference guides

• Service bulletins

• Proposals

• Quick references

• Functional specs

• Proposals

• Newsletters

• Testing

• Doc standards

• Instructional design

• Knowledgebase

• Web site development

• Technical bulletins

Professional Experience

XiFin ̶ Lead Technical Writer, hybrid (06/2022-06/2026)

• Developed online help text for healthcare AI software

• Created new temples for online help files

• Create style sheets

• Prepare screen shots

• Work with SMEs to obtain current information

• Track progress in Atlassian, JIRA, BitBucket, and Confluence Varada Consulting LLC ̶ Senior Technical Writer (02-06/2022)

• Government Airforce Defense project with CACI

• Top Secret Clearance

• Reviewed and updated all documentation for Distributed Common Ground System (DCGS) CBDirectnj.com ̶ Content Manager & Web Developer, remote (09/202*-**-****)

• Create a web site (www.cbdirectnj.com) for pharmacological CBD products

• Created content, layout, product lists, items for purchase, pictures, and contact information

• Developed using WordPress and cloud hosting

Leidos ̶ Senior Lead Technical Writer, CA (10/2016-9-2020)

• Developed, maintained original online help with Word and PDF outputs for aircraft and simulator flight missions and briefing/debriefing reviews (UKMFTS, IAMPS, and FACh projects)

• Worked with SMEs to deliver top quality software useability to HealthCare providers

• Content management (CMS) using MadCap Flare for pilot trainer and end user

• Team sharing and creating content tracking with JIRA, Confluence, & BitBucket

• Agile methodology

• Diagrams and videos

• Award: High government acknowledgement for project team Carol A Schreer Senior Technical Writer ̶ 2026 Page 3 Clinapps, Inc. ̶ Lead Senior Technical Writer, CA (01/201501/2016)

• Developed release notes, installation & configuration guides, and user guides for clinical trials for supply chains

• Worked with SMEs to understand software changes, met software release dates for various Bio Tech clients

• Stored documentation and tracked development process using Confluence, JIRA, BitBucket, and SmartTrack (version control)

Outerwall/ecoATM ̶ Contract Technical Writer, CA (4-7/2014)

• Developed release notes, SOPs, installation & configuration guides, training guide, and user and maintenance guides for hardware kiosk functionality

• Agile product development for internal and external document deliverables Bentley Systems ̶ Contract CMS Technical Writer, CA (8-11/2013)

• Developed single source content for CMS SDL Trisoft using XMetal, DITA

• Agile product development

• Created new and updated documentation for software Teradata Labs ̶ Information Engineer, CA (10/2012-5/2013)

• Developed single source content in Astoria CMS using XMetal/DITA providing output to HTML, online help, and PDF with version control

• Release definition, user guide, and install & configuration guide CareFusion (BD) ̶ Senior Technical Writer, CA (2011-2012)

• Team lead for software and hardware user documentation for infusion pumps in hospitals

• User maintenance, service bulletins, clinical forms, user guides, and train-the-trainer workbook

• Worked with SMEs to develop/update release, and hardware assembly documents

• Completed documentation storage, and process using SAP and Perforce (DMS)

• BCCR process for FDA regulations and legal requirements Celgene Corporation ̶ Global IT Technical Writer, remote (2011)

• Worked with SMEs to rewrite and reconstruct SOPs and work instructions (WIs)

• Created skilled assessment quizzes for related SOPs and Wis

• Processed document using the eRexS (DMS) system for reviews and electronic signature to approve FDA regulations and version control

Medidata Solutions, Inc. ̶ Lead Senior Technical Communicator, NYC (2010)

• Collaborated with Agile team to create original online help system with instructional videos

• Developed original and continuous online help for Balance Trial Randomization clinical trails

• Single sourced (FrameMaker to RoboHelp) for cloud (AWS) SaaS application

• Planned, wrote provided video linking, and mapping for AWS

• Contributing member of project team for Agile production development

• Usability testing of the application and help text retrieval

• Copy edited code feature files for Ruby on Rails (RoR), created internal and external documentation

• Award: Project recognition for first cloud-based SaaS to clinical trial customers Carol A Schreer Senior Technical Writer ̶ 2026 Page 4 Johnson & Johnson Ortho Clinical Diagnostics ̶ Technical Writer/BA, NJ (2009)

• Analyzed and identified updates and content creation for SOPs, BTRs, Wis, TRNs, PROs, and other documentation impacted by new implementation of SAP across MD&D

• Created a reference glossary for new application implementation Broadridge ̶ Lead Technical Communicator, NJ (2008)

• Managed, created, and published manuals, bulletins, and FYIs for the global financial and stock market fixed income, reorg, dividends,, margin windows, and mainframe applications

• Worked with product managers to identify new and existing information/updates for technical manuals using FrameMaker

• Award: Project recognition or outstanding new Fixed Income Front End (FIFE) User Guide ICAP ̶ IT Technical Writer, NJ (2007)

• Created SOPs for System Support IT using Word

• Worked with customer support to ensure accurate procedures to resolve issues and escalation for Line Operations and Network support

• ISO/IEC2000 ITIL documentation

Goldman Sachs ̶ Lead Senior Technical Writer, NJ (2000-2007)

• Created original online help for content management and development in enterprise applications used company wide, using RoboHelp

• Usability testing of application and help retrieval

• Developed user guides for external clients

• Analysis of online screen designs, interface, and end user requirements, single sourcing, and worked with SMEs to ensure accurate software deliverables

• Award: Project recognition for outstanding online help text deliverables for MRS and CAMS financial applications

Other Professional Experience

• IBM

• Bell Labs

• Bell Communications Research

• Western Electric

Education

Master of Science: Technical Communication: Southern Polytechnic State University Bachelor of Science: Education & Psychology, Long Island University Certificate Programs:

• MadCap University, La Jolla, CA

• Agile Methodology

• Web Page Design, Georgia Tech, GA

• Professional Website Design, Georgia Tech,

GA

• Instructional Design, Kennesaw State

• Project Management, Kennesaw State

• Information Mapping®

• Programming & Telcom, Bell Labs University,

NJ

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