Administrative Assistant & Shipping Coordinator

MERCY TROYA

***********@****.*** 786-***-**** Miami, FL 33193

Summary

To pursue a career in a position in which I can utilize my knowledge and experience to become a benefit and an asset to the company, while growing personally and professionally through new experience. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail- oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Skills

Sensitive material handling

Technologically savvy

Account balancing reconciliation

QuickBooks

Check processing

Microsoft

Accounting skills

Inventory systems

Mail management

Accounting support

Data entry documentation

Excel spreadsheets

Back-office operations

Inventory supplies

Dedicated team player

Data entry

Phone call answering

Multitasking and prioritization

Database entry

Understands grammar

Fluent in English and Spanish

Customer service experience

Filing flies

Billing clients

Process payments in system

Sales

Clerical Support

Scheduling

Data Entry

Filing

Database Management

Mail handling

Invoice Processing

Minute Taking

Computer Proficiency

Quickbooks

Typing proficiency

Internet Research

Microsoft Word

Billing and coding

Grammar

Inventory Systems

Data Management

Documentation And Reporting

Experience

03/2016 - Current

Sothys USA

Miami

Administrative Assistant/Shipping Coordinator

Developed administrative processes to achieve organizational objectives and improve office efficiency

Organized and maintained filing and document management systems Handled management of communication to executives

Maintained inventory in the supply closet

Directed customer communication to appropriate department personnel

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Assisted in other departments and sales reps

Processed customer payments and confirmed delivery of orders. 12/2012 - 03/2016

Perry Ellis

International

Miami

Customer Service Representative Golf Division

Performed receptionist duties, answered multiple phone lines, met deadlines, received and processed customer orders, entered customer SKUs, utilized imaging system, analyzed shipment documents for accuracy, interacted with internal departments, tracked and processed orders, dealt with sales reps, and sent out invoices.

04/2010 - 12/2012

Sordo & Associates

Loan Processor

Performed receptionist duties, sales, answered phones, worked with lenders, processed and closed loans, informed borrowers and appropriate personnel, called clients for documentation, processed loan modifications, foreclosure, and short sales.

06/2000 - 04/2010

Commercial Water &

Energy

Miami

Property Account Manager

Assisted association managers with customers' past due payments, managed multiple properties, processed billing, resolved situations for properties, processed credit card payments, ordered supplies, deposited payments, completed daily reports using Excel, maintained high level of incoming call service, handled escalated issues and customer complaints. Education

06/2003

Miami, FL

Associate of Arts Business

Miami Dade College

06/2000

Miami, FL

High School Diploma

G. Holmes Braddock Senior High School

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