Remote Virtual Assistant Customer Support
Resume:
Royce Conaway
************@*****.***
Position Applying For;
Remote Virtual Assistant
PROFESSIONAL SUMMARY
Experienced Customer Service and Sales Professional with a strong background in remote support, telecommunications, and customer relations. Proven ability to resolve customer issues, handle billing inquiries, and provide technical support. Skilled in working independently, managing high call volumes, and delivering excellent customer experiences in fast-paced environments.
CORE SKILLS
Customer Service & Support
Remote Call Center Operations
Billing & Account Resolution
Technical Troubleshooting
Sales & Consultative Selling
Conflict Resolution
Data Entry & CRM Systems
Team Collaboration & Training
PROFESSIONAL EXPERIENCE
Customer Service Agent
Consumer Cellular 03/2019 – 07/2020
Assisted customers with billing, service issues, and account management
Resolved technical and service-related concerns efficiently
Delivered high-quality support in a fast-paced call center environment
Customer Care Representative
Conduent LLC 01/2018 – 02/2019
Handled inbound customer inquiries and account issues
Provided solutions for billing and service concerns
Maintained customer satisfaction through effective communication
Customer Service Representative
Active Telesource 09/2015 – 11/2017
Managed customer accounts and resolved service issues
Provided phone-based support and troubleshooting
Wireless Store Manager
Green Communications LLC (Cricket Wireless) 10/2011 – 10/2013
Managed daily store operations and sales team
Trained employees and handled escalated customer issues
Assisted customers with device setup, billing, and troubleshooting
Additional experience includes roles in customer service, sales, and telecommunications with companies such as Charter Communications, Qwest Communications, and Sprint Telecom.
TECHNICAL SKILLS
Microsoft Windows (Multiple Versions)
Call Center Systems & CRM Tools
Telecommunications Equipment
Internet & Email Systems
OBJECTIVE
To obtain a remote Customer Service position where I can utilize my experience to provide excellent support and contribute to team success.
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