Remote Technical Support Customer Service

Ashley Turley

**** ******* ** **********, ** ****3 +1-407-***-**** **************@*******.***

Professional Summary

Astute customer service professional with over 8 years of experience in call center environments and technical support. Proven expertise in navigating computer systems, troubleshooting issues, and managing high-volume inquiries. Adept at remote support, effective communication, and maintaining detailed records to ensure prompt and courteous service. Work Experience

Customer Service Representative

Covergys Lake Mary, FL

January 2015 to June 2017

• Provided call center and technical support for AT&T, resolving cell phone issues and enhancing customer satisfaction

• Answered phones promptly and managed customer inquiries with effective communication and problem-solving skills

• Delivered remote support and troubleshooting assistance to end-users Housekeeper

Disney Lake Buena Vista, FL

July 2014 to January 2015

• Maintained guest room cleanliness and ensured positive guest experiences through attentive service

• Greeted guests and contributed to a welcoming environment Pharmacy Technician

CVS King, NC

August 2009 to April 2012

• Accurately filled prescriptions and input customer information into company database, ensuring data integrity

• Supported customer service by managing sensitive information with confidentiality Reservations Agent

US Airways Salem, NC

September 2006 to April 2009

• Booked airline reservations and processed payment information accurately to ensure seamless customer transactions

• Operated multiple answering systems to efficiently manage high call volumes and provide prompt customer support

• Maintained accurate financial records and delivered courteous service to clients Customer Service Representative

Advanced Call Center Technolgies Winston-Salem, NC November 2019

• Processed fraud claims for Bank of America by accurately inputting claim information and determining claim validity, ensuring timely and precise resolution

• Delivered high-quality customer service by addressing inquiries and concerns with professionalism

• Maintained confidentiality and handled sensitive information with care Co-Owner and Office Manager

A Taste of Country Diner Yadkinville, NC

April 2017

• Managed payroll and billing processes, ensuring accurate and timely compensation and invoicing to support business operations

• Performed clerical and office management duties to maintain organized and efficient daily operations

• Supported customer service by preparing meals and maintaining cleanliness to enhance diner experience Education

customer service training (High school or equivalent) Person High School Roxboro, NC

June 2001

Skills

Customer Service Technical Support Phone etiquette Data entry Microsoft Office Microsoft Excel Microsoft Word Office Management Billing Payroll Processing Reservation Systems Organizational skills

Certifications and Licenses

Driver's License

driver's license

Additional Information

Authorized to work in the US for any employer

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