Banking & Retail Operations Specialist

KEVIN ALSTON

Sicklerville, NEW JERSEY ***** 1-201-***-**** ********@*****.***

Skills

Excellent Communication Skills

Customer Transactions

Operational Efficiency

Financial Operation

Team Support

Bank Reconciliation

Workflow Processes

Vendor Contracts

Keeping Records

Office Supplies and Inventory

Customer Retention

Accounts Payable and Accounts Receivable

Work History

Transaction Processing Senior Associate 05/2000 to Current Fidelity Information Services – West Deptford, New Jersey Reconciled documentation of file to provide accurate transfer of funds. Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.

Processed entries to make adjustments and post to client accounts. Settled funds and verified accuracy in internal accounting system. Retail Sales Officer 06/2017 to 10/2019

Bob's Discount Furniture – Secaucus, NJ

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Greeted all customers cheerfully and asked open-ended questions to ascertain needs. Trained team members in successful strategies to meet operational and sales targets. Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.

Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Recruited and trained team members, as well as supported other departments with mentorship. Kept orderly and accurate accounting records by monitoring sales documentation. Sales Assistant 04/2015 to 06/2019

Pier One Imports – Secaucus, NJ

Assisted customers with prompt and polite support in-person and via telephone. Helped customers locate products and checked store system for merchandise at other sites. Used consultative sales approach to understand customer needs and recommend relevant offerings.

Fielded customer questions to share information about products, availability and pricing. Retail Sales Consultant 04/2016 to 05/2018

Raymour & Flanigan Furniture And Mattress Store – Fairfield, New Jersey Answered product questions with up-to-date knowledge of sales and store promotions. Used consultative sales approach to understand customer needs and recommend relevant offerings.

Determined solutions for clients promptly and professionally. Helped customers complete purchases, locate items and join reward programs. Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Offered each customer top-notch, personal service to boost sales and customer satisfaction. Answered questions about store policies and addressed customer concerns. Maintained customer satisfaction with quick and professional handling of product returns. Exceeded sales goals by 80% utilizing exemplary customer service skills. Education

Associate of Arts: Business Administration

Betty Owens Business School - Jersey City, NJ

High School Diploma 06/1985

Kingstree Senior High School - Kingstree, SC

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