Member Representative & Customer Sales

Ricardo Martinez

+1-956-***-**** *********@*****.*** Mercedes, USA 78570

SUMMARY

Experienced Member Representative with comprehensive background in customer service and sales. Strong interpersonal skills and ability to resolve customer issues with tact and diplomacy. Proven track record of improving member satisfaction and loyalty, demonstrating ability to build strong relationships with customers, resulting in business growth. SKILLS

• Account Management

• Lead Generation

• Sales Support

• Customer Engagement

• Customer Outreach

• Collection Management

• Membership strategies

• Microsoft Excel

• Application Security

• Problem solving

• Bilingual Spanish

• High Demand

EXPERIENCE

growth member rep FOODSMART, Insight Global, March 2025-May 2026 Identified new opportunities to enhance value of current memberships, contributing to retention efforts.

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• Collaborated with team members to resolve customer issues, enhancing customer satisfaction. Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

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Conducted extensive manual outreach through 150 calls to gather critical data for informed decision-making.

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• Managed FoodSmart campaign to promote healthy eating initiatives. Call center assistant, Anomaly squared, May 2024-February 2025 Managed inbound calls across 11 unique campaigns, ensuring timely assistance to enhance customer satisfaction.

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• Handled customer inquiries, resolving issues promptly to maintain service quality. Collaborated with team members to streamline service processes, contributing to improved response times.

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• Assisted in updating customer records and databases regularly. Dispatcher, Mtz freight llc, January 2023-January 2024

• Coordinated company transportation through rideshare services, optimizing logistics.

• Booking load trip from Tx to Ny

Processed insurance claims, ensuring timely resolution and client satisfaction.

• Managed payroll processing, ensuring accurate and prompt employee compensation.

• Provided translation services for documents and communications. Cashier, Boost Mobile, August 2019-October 2021

• Processed customer transactions accurately, ensuring smooth checkout experience.

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• Assisted customers with product selections, enhancing overall shopping satisfaction.

• Managed inventory levels and organized merchandise displays to optimize sales visibility. Cell Phone Technician, Harlingen Mall, September 2018-November 2018

• Diagnosed and repaired cell phone models, enhancing customer satisfaction. Conducted software updates and installations on mobile devices, improving device performance.

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Provided on-site technical support and troubleshooting for hardware issues, ensuring timely resolution.

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EDUCATION

High School Diploma

Weslaco East High School, January 2014

Some College (No Degree)

COMPUTER MAINTENANCE, TSTC, WESALCO

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