Office Operations Assistant, Administrative Support
Resume:
Jennifer Joseph
727-***-**** • ****************@*****.***
Summary
Mission-driven Healthcare Operations professional with over 20 years of experience in patient access and intake coordination. Expert in navigating HIPAA compliance and complex insurance verification within high- volume clinical settings to facilitate timely access to care. Proven track record in sales conversion and patient advocacy, committed to guiding individuals through the admissions journey with empathy and clinical precision.
Work Experience
Insurance coordinator October 2025 – Present
BRIGHT NOW DENTAL, ST. PETERSBURG, FL
Confirm insurance coverage and eligibility for prospective clients to ensure seamless healthcare admissions and minimize financial delays.
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Update patient benefits and clinical records in Dentrix Ascend EHR to maintain 100% data integrity for intake coordination.
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Coordinate daily patient access by reviewing treatment schedules and managing financial transactions for approximately 30+ clients per day.
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Manage clinical documentation and claim submission processes to facilitate timely reimbursement and optimize healthcare operations.
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Audit EOB reports for inconsistencies to provide empathetic patient advocacy and resolve billing disputes efficiently.
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Licenced Medicare Agent September 2024 – October 2025 ETQ-TELEQUOTE, REMOTE
Guided individuals through the selection of Medicare plans by utilizing empathetic communication to address behavioral health and general medical needs.
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Facilitated high-volume enrollment processes, achieving significant sales conversion rates while maintaining strict adherence to federal healthcare regulations.
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Explained complex plan options and clinical benefits to help clients navigate the admissions journey into appropriate coverage models.
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Utilized CRM management software and multiple EHR-adjacent applications to track client interactions and enrollment status with zero errors.
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Dental office Manager February 2024 – September 2024 BRIGHT NOW DENTAL, ST. PETERSBURG, FL
Oversaw clinical scheduling and intake logistics to maintain consistent organizational census goals and maximize operational efficiency.
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Monitored staff productivity and supported team collaboration to enhance patient access and ensure high-quality care delivery.
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Managed staff training on HIPAA compliance and equipment maintenance to uphold rigorous safety and privacy standards.
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Controlled operational expenses and receivables, optimizing healthcare operations budgets to meet monthly financial targets.
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Customer service representative April 2022 – December 2023 CIGNA DENTAL, REMOTE
Assisted members with complex coverage and claims issues, serving as a critical point for patient advocacy and service resolution.
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Managed a high-volume call center environment, processing intake inquiries and coverage questions for up to 50+ members daily.
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• Maintained total HIPAA compliance while documenting and notating accounts within a secure CRM environment.
• Collaborated with clinical teams to resolve time-sensitive admissions and claims processing delays. Dental treatment coordinatior April 2017 – October 2021 BRIGHT NOW DENTAL, ST. PETERSBURG, FL
Guided patients through complex treatment plans and financial assistance options, utilizing a mission-driven approach to facilitate access to care.
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Verified insurance coverage and managed intake logistics to achieve a 15% increase in treatment plan acceptance and sales conversion.
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Managed clinical scheduling and patient flow to ensure a productive and time-sensitive environment for medical practitioners.
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Elevated customer satisfaction ratings by resolving intake barriers and providing empathetic, evidence-based support to prospective clients.
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Supported office operations and record tracking while maintaining cross-functional internal communications to ensure patient safety.
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Education
DA diploma in Dental assisting certificate with expanded dutes, Finished top of my class May 2003 CONCORDE CAREER INSTITUE
Additional Skills
Healthcare Admissions & Operations: Healthcare Admissions, Intake Coordination, Patient Access, Clinical Scheduling, Insurance Verification, Healthcare Operations, Sales Conversion Compliance & Clinical Standards: HIPAA Compliance, Patient Advocacy, Behavioral Health Awareness, Evidence-based Support, Medical Records Management Technical Proficiencies: EHR Proficiency, CRM Management, Dentrix Ascend, Multi-Screen Application Use, Microsoft Office Suite
Communication & Soft Skills: Empathetic Communication, Mission-driven Service, High-Volume Intake, Conflict Resolution, Team Collaboration
Certifications
• CPR and expanded functions certificate - Concorde Career institue (May 2003) Languages
• Spanish - Semi-Bilingual
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