Curious Patient Access and Permit Agent
Resume:
Debra A. Langerud
*** *** *** *, ******, MN *****
218-***-**** *****.********@*****.***
EDUCATION
Rasmussen College, Moorhead, Minnesota December 2010
Associate of Applied Science, Paralegal 120-hour internship at Stowman Law Firm, Detroit Lakes, MN
EXPERIENCE
Patient Access Representative Sanford Health 11/18/2024 to current
Answer phone calls
Register patients
Verify insurance
Behavioral Health testing
Permit Agent Wex, Remote position 9/6/2022 to 12/9/2024
Order permits for over-the-road truckers
Overweight and oversized loads
48 states and Canadian provinces
Handle incoming phone calls for orders being placed, issues with permits, and taking payments
Currently on severance pay- cutbacks
Owner/Operator October 2019 to September 2022
Grandma Debbie’s Daycare, Dundas, Minnesota
Daily care for up to 10 children
Instruct children in the knowledge and curriculum of preschoolers
Food prep and service, contracts with parents, daily communication
Business Office Lead December 2015 to October 2019
SCA Ridges Surgery Center, Burnsville, Minnesota
Schedule patients for surgery, check insurance, copayments
Work closely with surgeons and their paperwork
Schedule 3 employees for PTO and daily calendar
Complete payroll for all employees and PTO
Care Unit Coordinator May 2014 to November 2015
Fairview Health, Edina, Minnesota
Register patients, verify insurance and demographics
Work through daily physician’s mail and prescriptions • Customer service complaints and work in appointments for physicians
Phone calls and input patient notes to doctors
Twin City Orthopedics Fridley, MN 2013 to 2014
Register patients, verify insurance, make patient appointments
Answering phone calls
Take notes from patients to doctors
Sanford Health Detroit Lakes, MN December 2010 to 2013
Front desk registration, verify insurance, check in
Take payments and make appointments
Assist with the Business Office
Take payments and mail out appointment notices
Bio Life Plasma Service Moorhead, MN November 2008 to December 2010
Register donors
Take phone calls and make appointments
Take blood pressure and temperature of donors
Hook up donors for donation – phlebotomy
Label donation accurately and take blood samples as needed
Lakeshirts Detroit Lakes, MN October 2005 to September 2008
Quality control
Inspect garments to be sent to out
Count and ready shipments for UPS
Clean up area used for processing and assist others as needed
Becker County Sheriff’s Office Detroit Lakes, MN September 2001 to August 2005
Dispatch deputies, officers, EMS, fire, and rescue as needed
Answer land line phone and 911 phones
Enter the log as called in by officers and deputies
Enter and file warrants
Enter protection orders into the system and file
Check in visitors for the inmates as needed
Take payments on warrants or bonds as required
Audubon Township Treasurer Audubon, MN 1999 to 2005
Report to Township board the checking account balance and bills that require payment
Bonded
Yearly report to the Township owners about the treasury balance and needs for the upcoming year
Deposit checks from state and county and record into correct accounts
Attend monthly meetings and training courses as required
Summary of other positions: I have also done foster and respite care for Becker County and Rice County. I did a short stint at Sam’s Club and was a waitress and dishwasher. I also did some insurance policy work for a company in which I would collect blood and urine samples, EKG, blood pressure, height and weight. I have spent lots of years as a milker of cows, feeding calves, and driving tractors.
References
Gina Zerr, Detroit Lakes, MN Becker Co. Social Worker 701-***-****
Lori Carpenter, W. Fargo, ND Trucking Dispatcher 701-***-****
Becky Schouviller-Felker, Audubon, MN Sr. HR Professional at Arvig 218-***-****
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