Administrative Assistant & Operations Manager

Assane Diop

Ph. No: 248-***-**** E-mail: **************@*****.*** Location: Michigan, USA

PROFILE

Motivated and adaptable professional with extensive experience across automotive connectivity, vehicle validation, and cloud-to-vehicle architecture management. Proven track record in hardware and software validation across various automotive launch phases (EPT, TT, PP, Job 1, MP) and managing end-of-line (EOL) build processes. Expertise spans triage management for multiple ECUs, telematics feature ownership, and diagnostic analysis utilizing advanced vehicle bus tools. Detail-oriented and committed to delivering high standards in both individual and cross-functional team settings. Strong interpersonal, training, and communication skills with a proven ability to work under pressure and resolve complex technical challenges.

TECHNICAL SKILLS AND STRENGTHS

• Cloud Architecture & FNV4 Management

• Diagnostic Tools (Vehicle Spy, CANalyzer, Vector)

• Hardware & Software Vehicle Validation

• CAN Bus & DoIP Protocol Management

• End-of-line (EOL) Build & Sign-off Processes

• DFMEA & Functional Safety Engineering

• ECU Triage Management (TCU, BLEM, APIM, SYNC)

• Infotainment & HMI Testing (Android Auto, CarPlay)

• Battery Management & EV Load Testing

• VSCS Calibration & Requirement Writing

• Supplier & Vendor Infrastructure Management (VTS)

• Bilingual Technical Support (English / French)

• Problem-Solving & Technical Troubleshooting

• Team Collaboration & Cross-Platform Alignment

EXPERIENCE

Ford Motor Company

Dearborn, Michigan

Connectivity System / Netcom / System Engineer

12/2016 – 05/2024

Validating hardware and software for vehicles across different launch phases like EPT, TT, Job 1, and MP; managed end-of-line build processes and signed off on vehicle readiness.

Performed visual and analytical diagnostics on more than 30 vehicle modules including ABS, BCM, APIM, HCM, ACM, WACUM, BCMC, VDM, GWM, IPC, SCCM, WCM, PSCM, PCM, HVAC, RCM, DDM, PDM, DSM, RTM, TCU, OCS, CCM, TRM, FCIM, SODL, SODR, and DSP.

Acted as Triage Manager for several ECUs and feature owner for Telematics Control Units (bundles 1, 2, 3, 4) and Bluetooth Low Energy Modules.

Supported pre-production and postproduction build configurations and provided plant support for new models.

Managed network and cloud architecture, including end-to-end cloud-to-vehicle software updates (VRP, VSP), FNV4 vehicle-to-cloud management, and offline flash station supervision.

Contributed to RIGEL DoIP implementation requirements, prepared build specifications (VSCS), and monitored software flash sequences.

Conducted diagnostic failure investigation at end-of-line stations, alongside comprehensive vehicle system testing on Mustang Mach-E architecture (including battery management, EV charging loads, offline checks, and overnight sleep/wake testing).

Authored DFMEA cases on power management and battery charging; updated software based on specifications and written requirements between Ford and suppliers.

Utilized Ford Diagnostic Engineering Tools, CAN, Value CAN, Vector, and Vehicle Spy to send CAN messages for configuration and analyze bus queries.

Tracked vehicle specifications calibration systems (VSCS) and cross-checked part number compatibility released on servers against current vehicle software.

Visited supplier sites to review processes, evaluate Vendor Test Suites (VTS), manage data feeds, and track plant KPI functionality.

Panasonic (Chrysler Project)

Auburn Hills, MI

Software Tester

11/2015 – 12/2016

Supported Chrysler and Dodge platforms by installing and updating software on devices for frequent tests with Ford and Lincoln.

Integrated and validated mobile device usability including Android Auto, CarPlay, Bluetooth, Navigation, and Sirius XM.

Created simple and complex module tests (SIL - Simple Infrastructure Test) and evaluated Android compatibility and automated test frameworks.

Robert Bosch (GM Project)

Warren, MI

Resident Software Tester

02/2014 – 08/2015

Installed and updated software on target devices for frequent tests with Cadillac, Chevrolet, and Buick.

Integrated, validated, and tested the operability of applications like Android Auto and CarPlay across different car lines based on region and model year.

Reported download behaviors to benches, cars, and stand-alone modules utilizing Vehicle Spy, CANoe, and CANalyzer.

Hyundai & Mobis North America

Farmington Hills, MI

HMI & Voice Recognition Technician / French Technical Translator

02/2013 – 10/2013

Utilized functional requirements to validate Navigation, Voice Recognition, Audio, Video, and Telematics (UVO) systems.

Tested Android and Apple mobile devices (Android Auto, CarPlay) and set up hardware with a variety of antennas and telematics units.

Reviewed test plans, test files, and scripts for unit testing through integration testing to validate system conformity.

Managed the development, writing, correction, and maintenance of voice recognition systems.

Ford Motor Company & Ford of Canada

Dearborn, MI

Bilingual Customer Support Correspondent

06/2012 – 02/2013

Provided bilingual French/English oral and written customer support with strong communication skills.

Demonstrated proficiency in customer escalation handling, conflict resolution, negotiation, and relationship building.

Multi-tasked across close team environments using CRC programs including SMARTT, Search Engine, EKMS, Dealer Websites Documentum, Siebel, and MS Office.

Hewlett Packard Enterprise Services

Pontiac, MI

Technical Support Representative

10/2010 – 06/2012

Conducted phone-based diagnostics and troubleshooting, liaising with Service Provider Groups and external vendors.

Maintained process standards and met team-wide Service Levels for call answer, quality monitoring, and resolution times.

Accurately documented calls, initiated problem management workflows, and identified process improvements.

EDUCATION & QUALIFICATION

Lawrence Technological University

Bachelor of Science in Information Technology (Unfinished) Southfield, MI

Centre de Formation Professionnel et Technique

Bachelor of Science in Electronics Dakar, Senegal (1999 - 2003)

HOBBIES

Soccer, Swimming, and Football

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