Guest Service & Event Coordinator
Resume:
Managed relationships with ***+guests daily by delivering attentive, personalized service in a high-
volume environment, contributingtoguest satisfaction and repeat business. Resolved guest concerns throughactive listening and problem-solving, maintaining positive dining Jordyn Redcross
Atlanta, GA 803-***-**** ********@********.********.*** experiences and strengthening customer loyalty.
Trained and mentored new teammembers on service standards, POS systems, and company procedures, supporting faster onboarding andteam consistency.
Coordinated event logistics and bar operations for weddings, corporate events, and private functions, ensuring smooth execution and guest satisfaction.
Served as the primary point of contact for guests, vendors, and event organizers, facilitating clear communication and efficient problem resolution.
Adapted quickly to changing event needs and timelines, ensuring successful execution without disruption to service.
Analyzed psychological, biological, and environmental factors contributing to substance use disorders through evidence-based research.
Evaluated intervention and treatment approaches while examining barriers to care and patient outcomes. Presented findings through written and multimedia formats, strengthening research, communication, and analytical skills.
Memory & Learning Research Project, KSU Fall 2025
Examined memory formation, retrieval, and learning processes through analysis of psychological theories and research studies.
Synthesized complex information into clear, organized presentations and written reports. Applied critical thinking and data interpretation skills to evaluate human behavior and decision-making. Administrative & Technical: Scheduling & Coordination, Documentation & Record Management, Microsoft Excel, SPSS Statistics, Time Management
Interpersonal: Patient Communication, Conflict Resolution, Crisis De-escalation, Team Collaboration Leadership & Training: Team Leadership, Training & Onboarding Delivered exceptional service in an upscale rooftop dining environment by managing large sections and coordinating with kitchen and bar staff to ensure efficient operations. Guided guests through menu selections, specialty cocktails, and wine pairings, enhancing the dining experience and increasing guest engagement.
Maintained seamless service flow through proactive communication, attention to detail, and anticipation of guest needs.
SKILLS
EDUCATION
Kennesaw State University
Bachelor of Science in Psychology
RELEVANT PROJECTS
EXPERIENCE
Server
, Mobile Bartender
Server & Bartender
BehavioralAnalysis Project, KSU Fall 2025
October 2024- May 2025
December 2025
July 2022- May 2026
April 2025- Present
GPA 3.3/4.0
9 Mile Station,
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La Dolce Vida
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Cognitive Psychology,
PROFESSIONAL
RocketFarm’s Superica,
Psychology of Addiction,
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