Customer Service Representative
Resume:
JENDAYAH**@GMAI
L.COM
KETTERING OH 45429
Jendaya Brennan
EXPERIENCE
Computershare Remote
Customer Service Representative (November 2025-April 2026)
● Receive inbound calls from shareholders or their authorized agents. Maintain adherence to call center schedule as provided. Complete all procedural steps to register and log the call and the caller’s request
● Provide accurate and informed information to the callers to guide them as to the status of their account and maintain a high standard of customer service and customer satisfaction.
● Complete full and accurate verification of all callers ensuring that no confidential information is provided to unauthorized callers.
● Maintain a high level of knowledge, attend all training and coaching sessions provided by supervisor. Complete all training materials shared in the online classroom environment through Learning Management System (LMS) modules.
Paychex Remote
Implementation Coordinator (January 2024-July 2025)
● Cultivate strong relationships with clients and internal and external partners to deliver quality service.
● Proactively identify opportunities to enhance clients' service experience and teach clients how to implement Time & Attendance software for their company.
● Maintain an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures.
● Identifies and implements opportunities for process improvements.
**********@*****.*** 110 CANNONBURY CT, APT B
KETTERING OH 45429
2
● Demonstrate advanced skill level with systems and software packages, which include HRIS, Salesforce, Paychex Flex and webORS.
● Serve as a mentor for less experienced teammates.
● Document all interactions and use the information to improve customer service to clients.
Paychex Middletown, OH
Administrative Assistant (February 2023-January 2024)
● Answer inbound calls from customers and greet/direct customers in person.
● Attend meetings and prepare appropriate reports, notes, agendas, presentations, and media strategies.
● Provide supplies and assist colleagues with technical support for printing, hardware for computers.
● Assist with customer relations and communications. Be able to meet the needs or resolve issues with assistance from other staff. Synchrony Financial Remote
Customer Service Representative (October 2021-September 2022)
● Answer inbound calls from customers and store associates to service cardholders’ credit card accounts.
● Handle payments, billing concerns, online servicing and demographic verification updates.
● Utilize multiple systems and platforms including Avaya, Workstation, Genius, Sydney, E-Service, M-Service, FDR, Speedpay and GUI Statement Reprint.
Earlham College Richmond, IN
Admissions Counselor (August 2019-September 2021)
● Coordinate recruitment travel schedule and represent school at college fairs, high school visits and other promotional opportunities.
● Conduct interviews, ensure submission and review application materials, and assist in the admissions decision-making process. **********@*****.*** 110 CANNONBURY CT, APT B
KETTERING OH 45429
3
● Present information sessions and lead campus tours for prospective students and their families for daily visits and admissions events.
● Provide guidance and general information to prospective students on a variety of college procedures including college admissions and enrollment, tuition, financial aid, and scholarships.
● Maintain accurate and current knowledge of educational legislation, trends, developments, and resources.
EDUCATION
Wittenberg University, Springfield, OH
August 2013-May 2017
● Bachelor of Arts in International Studies (Concentration in Diplomacy) and Political Science
SKILLS
● Excellent verbal and written communication skills
● Coachable and adaptable work mentality
● Exceptional organizational skills with ability to multitask and prioritize responsibilities
● Attentive to detail
● Self-Motivated
● Thrive in teamwork or individual work environment
● Proficient in Microsoft Suite, Google Suite and Salesforce
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