Medical Assistant & Epic Trainer
Resume:
DANELLE
HOOKS
********@*****.***
Riverview, Florida
CONTACT
SKILLS
• Customer service
• Computer literacy
• Time management
• Communication skills
• Documentation review
• Microsoft word
• Microsoft excel
• Leadership
• Analysis skills
• Windows
• Computer skills
• Cpt coding
• Medical terminology
• Organizational skills
• Laboratory experience
• Writing skills
• Phlebotomy
• Data collection
• Data entry
• OSHA
• Clinical laboratory experience
• Quantitative research
• Teaching Experience
CCMA Float Pool/ Epic Super User
Advent health Medical Group, Tampa, FLORIDA
patient care Coordinator/Epic trainer
CVS Minute Clinic, Carmel, IN
EXPERIENCE
August 2022 - Present
Drives customer service initiatives by creating and owning the patient
• experience.
Performs and administers treatments, medications and any follow-up assessments ordered by the provider, verifying as needed. Responds appropriately in clinical emergencies and triage situations.
•
Utilizing age-specific guidelines, assesses patient during clinical check-in, documents pertinent medical information and vital signs. Assesses for signs of abuse or neglect.
•
Assists with rooming patients for appointments. Obtains accurate temperature, pulse, respiration, blood pressure, height and weight. Documents correctly on progress note.
•
Reviews patient charts to ensure that all test results and correspondence are
• present prior to the physician seeing the patient. Responds to and returns in-coming telephone calls in a timely manner. Instructs
• patient and family regarding medication and treatment instructions. Responsible for preparation of exam rooms including restocking of treatment
• areas and disinfecting of exam tables and counters. Maintain and display subject matter expertise in EHR, ancillary applications, and standard workflows to operationally support Physician Enterprise and regional initiatives.
•
Oversee the provision of multidisciplinary education and training and can effectively evaluate workflow to assist the staff with best practice implementation and sustainment.
•
Build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices.
•
Knowledge of adult learning styles and training delivery in support of physician
• practice operations.
June 2020 - May 2022
Room patients including taking vital signs and documenting demographics, insurance, medical history, medications, allergies, point of care test results, and vaccines in the electronic medical record system (Enter extracted data accurately into designated clinical databases or electronic health record (EHR) systems EPIC).
•
Perform point of care testing for strep, flu, COVID, urine pregnancy and any
• other tests depending on MinuteClinic scope of practice. Work under the supervision of a MinuteClinic Nurse Practitioner or Physician
• Associate performing additional medical services. Clinical Data Abstractor/Utilization Reviewer
Neuropsychiatric Hospital of Indianapolis, Indianapolis, IN CCMA/Lead MA
St. Vincent Medical Group Multispecialty, Carmel, IN Delivers structured education on assigned applications of the CVS Pharmacy
• Epic electronic health record (EHR) system to a diverse audience of End Users.
• Leading instruction and competency testing for the Super Users and End Users.
• Providing tutorial or special audience training. Maintaining the readiness of training rooms, assembling training materials, generating status reports on training sessions and participating in the quality improvement process.
•
May 2018 - September 2021
Review patient records and charts to extract relevant clinical data according to
• specific criteria and guidelines.
Enter extracted data accurately into designated clinical databases or electronic
• health record (EHR) systems.
Collaborate with healthcare providers to clarify ambiguous or incomplete
• information in patient records.
Participate in training sessions to stay proficient in data abstraction techniques,
• software, and changes in clinical guidelines.
Evaluate each patient's care before, during and after procedures to ensure they
• receive adequate care throughout their hospital stay. Oversee patient discharge and play a role in designing after-care plans, referred
• to as case management.
Determines the medical necessity of procedures and might make
• recommendations for alternative care or treatment.
• Meet in a peer-to-peer setting to determine a course of action. April 2008 - October 2017
Lead or coordinate shift operations of assigned activities, resources, and/or
• associates.
• Serve as a technical or functional resource and perform similar duties with staff.
• Assign, monitor, and review progress of work.
• Monitor and report compliance with policies and/or procedures.
• Oversee and evaluate orientation and training of assigned associates.
• Provide input in the review and evaluation of staff performance possible.
• Inventory clinical supplies and place supply orders to maintain desired levels.
• Receive and organize the handling of medication samples. Knowledge of compliant coding guidelines, reimbursement procedures, medical
• records management, and efficient practice operations. Assist in rooming, assist in procedures, assist in POC testing with patients as
• needed.
February 2004 - March 2008
Research Coordinator Associate
Lilly, INC, Indpls, In
Assist with daily operations of clinical research studies
• Support patient screening, scheduling, and study visits
• Collect, document, and organize study data accurately
• Maintain regulatory binders and study documentation
• Assist with informed consent processes under supervision
• Coordinate with physicians, study coordinators, and research staff
• Ensure compliance with study protocols, GCP, and HIPAA requirements
• Perform general administrative and clinic support tasks as needed Certification in CompTIA
Medtech, Tampa, FL
Certificate in Microsoft Excel
Adventhealth, Tampa, FL
Certificate in Microsoft Office
Adventhealth, Tampa, FL
Certification in Certified Medical Assisting
Professional Careers Institute, Indianapolis, IN
EDUCATION
August 2023
November 2022
November 2022
August 2000
References available upon request
REFERENCES
Contact this candidate