Retail Sales & Digital Order Fulfillment

Kelly Brodowski

Lees Summit, MO ***** 816-***-**** **********@*****.***

Professional Summary

Dedicated retail sales professional with over 10 years of experience delivering exceptional customer service, efficiently fulfilling high-volume orders, and thriving in fast-paced environments. Proven track record of managing multiple priorities, resolving customer issues, and contributing to positive store performance and customer satisfaction. Work Experience

Digital Sales Associate March 2025 – Present

Walmart, Lees Summit, MO

• Fulfilled 80–120+ online customer orders per shift by accurately locating, preparing, and packaging items, achieving timely same-day pickup/delivery and maintaining 98% order accuracy.

• Delivered friendly and responsive service to 50+ customers daily, addressing inquiries and resolving issues to support high customer satisfaction scores.

• Excelled in a fast-paced environment by efficiently managing competing priorities during peak hours, consistently meeting or exceeding daily productivity targets. Sales Associate June 2013 – November 2014

Target, Olathe, KS

• Provided exceptional customer service to 100+ shoppers per shift, promptly resolving inquiries and complaints, which contributed to strong customer loyalty and positive feedback.

• Participated in regular training sessions on product knowledge and sales techniques, applying skills to support team sales goals and maintain strong individual performance.

• Maintained a clean and organized sales floor across high-traffic zones, enhancing the overall shopping experience and supporting efficient store operations.

• Demonstrated excellent time management by efficiently handling multiple tasks during busy periods, consistently meeting shift objectives in a high-volume retail setting. Education

Associate of Arts in General Studies 2015

Johnson County Community College, Overland Park, KS Skills

Customer Service & Sales: Customer Service, Retail Sales, Communication Skills, Cash Handling, Cashiering

Technical & Operational: Microsoft Office, Typing (65+ WPM), Basic Math, Organizational Skills Other: Time Management, Fast-Paced Environment Adaptability Certifications

Driver’s License (valid)

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