Entry-Level IT Support Technician Candidate

Jaheim Guy

North Plainfield, NJ 732-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Entry-level IT support professional with hands-on training in computer troubleshooting, system setup, and technical support fundamentals. Currently studying for CompTIA A+ certification. Strong background in customer service, problem-solving, and independent field work. Seeking a Help Desk or IT Support role to build a long-term career in technology. TECHNICAL SKILLS

• Windows 10/11 Troubleshooting

• Basic Networking (TCP/IP, DNS, DHCP Fundamentals)

• Hardware Installation & Peripheral Setup

• User Account & Password Support

• Microsoft Office & Remote Tools

• Virtual Machine Setup (VirtualBox – Lab Practice)

• Customer Support & Technical Communication

TECHNICAL PROJECTS

• Built a Windows 10 virtual lab environment using VirtualBox to simulate IT support scenarios.

• Practiced troubleshooting common PC issues including network connectivity, driver problems, and system updates.

• Configured user accounts and basic security settings in a test environment.

• Studying CompTIA A+ exam objectives including hardware, networking, and troubleshooting methodologies.

PROFESSIONAL EXPERIENCE

Lawn Care Technician — Fairway Green (2022–2024)

• Diagnosed service issues and implemented solutions independently.

• Maintained compliance with safety regulations and operational procedures.

• Managed daily routes and demonstrated accountability and time management.

• Provided customer support and maintained client satisfaction. Sales Representative — Yureka Sales (2022–2023)

• Communicated technical product information to customers in virtual and in-person settings.

• Resolved customer concerns and maintained strong client relationships.

• Demonstrated problem-solving and negotiation skills. EDUCATION

Piscataway High School — GPA: 3.2

Cybersecurity Training Program — In Progress (5 months completed)

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