Detail-Oriented Customer Service & Admin Professional
Resume:
Patricia Love
***************@*****.***
Indianapolis, IN 46250
Detail-oriented professional with extensive experience in customer service, administrative support, and data management. Proven ability to handle diverse tasks including accounts payable, billing, and document imaging, consistently ensuring accuracy and efficiency. Skilled in MS Office Suite and various software systems, adept at problem-solving and maintaining strong client relationships. Eager to leverage broad skill set to contribute to the success of a dynamic organization.
WORK EXPERIENCE
Private Caregiver, Private Home, Indianapolis, IN, 01/2023 – Present
Responsible for the care, education and nutrition of one young child by providing safety, training of life skills and cleanliness.
Service Desk Associate, Home Depot, Nashville, TN, 04/2021 - 05/2022
Delivered exceptional customer service by leveraging in-depth knowledge of company products and programs, and effectively coordinating with internal and external teams.
Managed the ESVS system to modify deliveries, returns, and curbside pickup orders, processing payments, refunds, and pickups.
Monitored priority bin, restock, and SO RTV tabs to assess customer order status and facilitate necessary actions such as refunds or charges.
Facilitated sales by assisting customers and promoting offered services.
Documented inventory observations and product conditions to generate comprehensive reports for management.
Performed additional duties as assigned.
Back of Line Cook, Dairy Queen, Madison, TN, 08/2020 - 01/2021
Prepared work areas, food items, and condiments according to customer order specifications for efficient distribution.
Maintained kitchen cleanliness and sanitation, including freezer and walk-in refrigerator, often managing opening or closing duties.
Front Desk Night Auditor, Hampton Inn by Hilton, Springfield, TN, 01/2019 - 02/2019
Executed a combination of customer service and accounting responsibilities.
Managed guest reservations, check-ins, and responded to guest requests during overnight shifts; performed light cleaning and collaborated with hotel staff for end-of-day tasks.
Processed payments, reconciled accounts, prepared guest bills, and balanced the front desk cash drawer.
Accounts Payable Representative, Solstice Sleep Products (formerly Jamison Bedding), Gallatin, TN,
07/2015 - 11/2015
Processed invoices and issued timely payments.
Verified all invoices for proper documentation and approvals prior to payment.
Sorted and distributed incoming mail.
Generated Purchase Orders and matched invoices, handling up to 100+ line items.
Prioritized invoices based on cash discount opportunities and payment terms.
Addressed and resolved vendor inquiries.
Reconciled vendor statements and investigated/corrected discrepancies.
Supported month-end closing procedures.
Maintained accurate and thorough files and documentation in compliance with company policy and accounting standards.
Provided assistance on ad-hoc projects as required.
Billing Associate, Tri-Med Pharmacy Services, LLC (An Orion RX Company, Hendersonville, TN
02/2011 -02/2013
Managed daily billing operations and maintained superior customer service for a Long-Term Care Pharmacy, interacting with customers and facilities.
Collected, entered, and maintained patient demographic information.
Served as the primary customer service liaison to Nursing Facilities and Treatment Centers for billing, and;
Monitored third-party claims processing and resolved rejected claims to ensure prompt payment
Applied problem-solving and conflict resolution skills to address unforeseen challenges and diverse situations.
Cultivated trust and ensured confidentiality with all customers.
Data Analyst, G.D. Barri & Associates - Tennessee Valley Authority, Nashville, TN, 01/2011 - 02/2011
Processed invoices for payment within the Residential Program Management Department utilizing various company software, MS Excel, and Access.
Entered essential data to support project management for multiple residential programs.
Engaged in extensive customer interaction with distributors, contractors, and external corporations via MS Outlook and telephone.
Documented processes and procedures pertinent to the Data Analyst role.
Medical Transcription, Kelly Services - Vanderbilt University Medical Clinic, Nashville, TN, 08/2010 10/2010
Accessed and managed cases received by the Hematopathology Laboratory.
Transcribed diagnoses into appropriate formats and generated medical reports and reviewed to ensure accuracy.
Processed mailed materials verifying their accounts.
Authored correspondence using MS Word and updated reports, files, and databases using company-specific software and equipment.
Handled phone inquiries, photocopying, filing, and special projects as assigned.
Leasing Compliance Assistant, Randstad Staffing - Dollar General Corporation, Goodlettsville, TN, 12/2008 - 02/2009
Supported Lease Compliance Coordinators in resolving discrepancies within lease agreements between lessees and lessors.
Served as a liaison through extensive phone and internet communication between store/district managers, landlords/property management, and service personnel to resolve disputes, determine responsibility, and implement corrective actions.
Generated correspondence using MS Word, updated reports, files, and databases with MS Access and Excel, conducted research using Real Estate Management Software, and performed other miscellaneous duties.
Trade Content Compliance Associate, Randstad Staffing - Nissan North America, Incorporated, Franklin, TN, 09/2006 - 03/2008
Contributed to the efficient operation of the Customs and Trade Administration Group by providing administrative support to Compliance and Export Operations.
Developed spreadsheets and input relevant data to track shipments and associated costs.
Managed database maintenance, expense tracking, inventory control, and records retention.
Handled HTS classification, anti-dumping duty invoices, and customs entry liquidation.
Performed research, faxing, filing, copying, and other required special duties.
Data Entry and Medical Transcriptionist, Oppenheimer Urologic Reference Laboratory, Nashville, TN,
09/2003 - 02/2005
Provided customer service, including answering and directing telephone calls, and performed data entry of patient/client demographic information.
Transcribed medical diagnoses for report generation and managed special projects.
Document Imaging Specialist and Marketing Assistant, Durski Systems and Services, Hendersonville, TN, 02/2002 - 04/2003
Managed document preparation, scanning, and data entry of client demographic information.
Executed quality control checks and performed troubleshooting.
Supported marketing initiatives through mass mailings and assisted with miscellaneous projects
Delivered customer service, including answering and directing telephone calls.
Front Office Clerk, Fairrow Dental Center, Nashville, TN, 10/2001 - 01/2002
Oversaw daily administrative functions for the Dentist, Dental Hygienist, and Dental Assistant, coordinating workflow.
Scheduled appointments and managed all changes and cancellations.
Generated correspondence related to business operations and managed supply orders.
Maintained patient files, including creating new patient records, verified insurance coverage, and handled miscellaneous projects.
Administrative Assistant, Amoco Oil Company, Chicago, IL, 06/1986-09/1994
Provided comprehensive administrative support to the Information Technology Manager of the Refining and Engineering Department, overseeing approximately 30+ IT professionals across two supervisory branches.
Prepared and distributed routine correspondence and reports.
Coordinated travel arrangements, including lodging and transportation, and processed associated expense reports.
Developed financial spreadsheets utilizing Excel.
Managed departmental calendars for meetings and conferences.
Maintained departmental personnel files.
Engaged in significant client/customer interaction, delivering exceptional customer service by addressing routine inquiries and managing telephone lines.
Organized all on-site and off-site meetings, seminars, and training sessions, managing logistics such as venue, catering, special requests, audio/visual requirements, and presentation needs.
Maintained corporate office procedure manuals and project files.
Managed inventory of office supplies and forms.
Oversaw inventory of software and small computer hardware; established a centralized library and resource center for departmental technical manuals.
Supported corporate recruiting activities and summer intern programs, coordinated public relations initiatives, and executed special projects as assigned.
EDUCATION
Pursued an Associate Degree in Business Management with a concentration in Office Management Technology at:
Volunteer State Community College, Gallatin, United States
08/2000 – 05/2003
Completed a 10-month Administrative Secretarial Program. Diploma/Certificate in the Administrative Secretarial Program
Robert Morris University, Chicago, IL, United States
09/1985 – 06/1986
REFERENCES AVAILABLE UPON REQUEST
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