Remote Customer Support & Retail Service Pro

M A D D I S O N L A N D O N

United States **********@************.*******.*** +1-586-***-****

SUMMARY

Customer-focused service professional with ~5 years of retail experience, including cashiering and merchandising in high-volume environments. Known for clear communication, active listening, and resolving customer questions quickly and professionally while maintaining accurate records and clean, organized work areas. Comfortable using store technology/POS systems, handling sensitive transactions, and managing multiple priorities with minimal supervision—well-suited for a remote customer support role involving virtual appointments, documentation, and follow-up.

SKILLS

Customer Support & CX: Customer service, customer support, client relationship building, active listening, issue resolution, de-escalation, professional communication, follow-up

Remote/Virtual Service: Phone support, virtual assistance, video/online meeting etiquette, appointment coordination, online form assistance Systems & Documentation: POS systems, data entry, documentation management, maintaining customer records, basic computer proficiency, Microsoft Office, Google Workspace

Operations: Merchandising, product flow, stocking, inventory audits/counts, returns processing, cash handling, attention to detail, time management, organization

Workplace Readiness: Reliability, adaptability, teamwork/collaboration, confidentiality mindset, independent work habits EXPERIENCE

Merchandising Associate

Sam’s Club Aug 2023 - Current (2 years 10 months)

Maintained organized sales floor and restocked merchandise to ensure clear presentation and positive customer experience. Processed and sorted customer returns, documenting issues and coordinating resolutions to maintain customer satisfaction. Prepared inventory and conducted cycle counts, keeping accurate records and attention to detail for stock levels. Assisted customers on the floor, answering questions and guiding choices with professional communication. Managed time across stocking, returns, and floor duties to meet operational goals in a fast-paced environment. Collaborated with colleagues to streamline restocking and inventory workflows, improving team efficiency and service. Fashion Retail

Meijer Apr 2021 - Aug 2023 (2 years 4 months)

Assisted customers in locating items, answering questions, and guiding purchase decisions to ensure satisfaction. Zoned merchandise and optimized product placement to improve availability and customer experience. Performed merchandise audits and prepared inventory counts, maintaining accurate documentation. Used work-provided mobile technology for communication, basic data entry, and task coordination. Operated pallet jacks and coordinated stocking to support efficient team workflows. Maintained organized, clean work areas and collaborated with teammates to improve processes. Cashier

Speedway Jun 2020 - Apr 2021 (10 months 4 days)

Delivered friendly, accurate customer service at checkout, operating POS and processing cash/payments. Explained product options and promotions to customers, answering questions clearly and professionally. Reconciled cash drawers and completed end-of-shift reports with attention to accuracy and confidentiality. Assisted customers with forms and entered transaction data into store systems, maintaining organized records. Built rapport with customers, resolved issues, and followed up to ensure satisfaction and repeat business. Prioritized tasks, supported team stocking and operations, completed training and adapted to new systems. EDUCATION

High School Diploma

CLINTONDALE HIGH SCHOOL

High School Diploma

ROSEVILLE HIGH SCHOOL

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