District Manager - Retail Operations Leader

SUSAN CSASZAR

Edmonton, AB 780-***-**** *********@*****.***

DISTRICT MANAGER RETAIL OPERATIONS LEADER

Proven multi-unit leader known for growing market share, building strong teams, and exceeding performance targets. Strategic and operationally focused leader with over 25 years of experience in high-volume retail and multi-unit management. Expert at driving profitability, enhancing customer satisfaction, and executing high-impact growth strategies. Recognized for mentoring leaders, launching successful store openings, and delivering results through operational discipline and people development.

CORE STRENGTHS

- Multi-Unit Store Leadership

- P&L Management & Budget Control

- High-Volume Retail Operations

- New Store Openings & Market Penetration

- Leadership Development & Coaching

- KPI, Sales & Customer Metrics Growth

- Talent Acquisition & Team Retention

- Strategic Planning & Execution

- Loss Prevention & Risk Management

- Data Analytics & Reporting (Excel, Exception Reports) PROFESSIONAL EXPERIENCE

STARBUCKS COFFEE CANADA - Edmonton, AB

Store / Operations Manager Nov 1997 - Present

Lead operations across multiple store locations, driving full-cycle management including team performance, sales strategy, financial oversight, customer experience, and compliance. Trusted to spearhead new market expansion and mentor emerging leaders in the company.

Leadership & Growth Highlights:

- Opened 5 successful stores in Edmonton, Sherwood Park, St. Albert, Lethbridge, and Calgary - leading recruitment, training, operational setup, and opening strategy.

- Managed teams of 30+ partners per location; coached store managers and high-potential partners for future leadership roles.

- Recognized for delivering consistent operational excellence - selected to train peers on exception-based reporting and operational controls.

Performance & Impact:

- Exceeded sales goals by 10%+ for three consecutive quarters, using targeted upselling and customer engagement strategies.

SUSAN CSASZAR

Edmonton, AB 780-***-**** ***********@*****.***

- Improved customer satisfaction score from 75% to 81% over 18 months, exceeding company targets.

- Ranked #2 nationally in rollout of new food and instant coffee product lines, outperforming 1,000+ stores within six weeks.

Operational Efficiency:

- Reduced inventory markdowns to below 3%, optimizing stock accuracy and protecting margins.

- Conducted regular business reviews using dashboards and financials to identify trends and execute performance improvement strategies.

- Drove successful cost-control efforts through optimized scheduling, inventory, and waste reduction programs. Team Development & Compliance:

- Built high-performance teams through hands-on coaching, ongoing performance feedback, and a strong culture of accountability.

- Ensured full compliance with loss prevention standards; improved internal awareness of fraud risk and policy adherence.

EDUCATION

Associate of Arts - Management

University of Lethbridge

TECHNICAL SKILLS

- Microsoft Excel (Advanced)

- Exception-Based Reporting Systems

- Inventory & POS Systems

- Scheduling & Timekeeping Tools

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