Multi-Site Operations Leader and Team Builder

Abe Magsayo

Operations Leader Multi-Site Leadership Team Development Business Growth

Las Vegas, NV 725-***-**** ***********@***.***

Professional Summary

Seasoned operations leader with 16+ years of experience leading multi-site retail, sales, and service operations. Proven success developing high-performing teams, driving operational excellence, improving customer experiences, and executing business strategies across diverse organizations. Recognized for coaching leaders, recruiting top talent, managing P&L performance, and building cultures centered on accountability, customer service, and continuous improvement.

Home Depot Area Program Manager American Residential Services (ARS)Dec 2024 – Apr 2026

Led cross-functional initiatives supporting Home Depot HVAC operations across multiple locations.

Coached and developed lead generators and partnered with store leadership to improve execution and customer experience.

Monitored KPIs, stakeholder engagement, and operational performance while driving continuous improvement.

District Manager Terrible Herbst Sep 2022 – Dec 2024

Directed operations for multiple convenience and fuel locations.

Coached store managers, managed staffing, recruiting, training, inventory, audits, budgeting, and P&L.

Ensured exceptional customer experiences while driving operational consistency.

Travel Center General Manager Designate Pilot Flying JAug 2020 – Sep 2022

Supported multi-site travel center operations and restaurant performance.

Led hiring, coaching, scheduling, inventory, and customer service initiatives.

Managed sales, operational execution, and vendor relationships.

Regional Manager Lumber Liquidators Jan 2010 – Aug 2020

Led retail showroom and warehouse operations across multiple locations.

Drove sales, account management, inventory, logistics, and customer satisfaction.

Developed teams through coaching, mentoring, and performance management.

Core Competencies

• Operations Leadership

• Multi-Site Management

• District & Regional Operations

• Recruiting & Hiring

• Team Development & Coaching

• Performance Management

• Operational Excellence

• Customer Experience

• P&L Management

• KPI Management

• Workforce Planning

• Inventory Control

• Change Management

• Cross-Functional Leadership

Education & Certifications

High School Diploma – Fremont School, Sacramento, CA

Master Certificate in Leadership Management (2018)

ServSafe Certification (Expires 11/11/2026)

Technical Skills

Microsoft Office Outlook Excel Workday SAP KRONOS Dayforce AS400 POS Systems

Professional Reference:

Carrie Roth ARS Divisional Alliance Manager 951-***-****

Cynthia Rodriguez HD Program Manager 442-***-****

Tony Sigwarth ARS Regional Manager 702-***-****

Personal Reference:

Yohanes Tafare 702-***-****

Jerry Uribe 541-***-****

Simon Zoroddu 702-***-****

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