Restaurant Operations & Sales Leadership

SKILLS

Management

Public Relations

Teamwork

Time Management

Effective Communication

Critical Thinking

Coaching

Sales professional

Commission sales

Employee training

Customer Service

Team Leadership

Reliable

English (Fluent)

Punjabi (Fluent)

Hindi (Fluent)

LANGUAGES

EDUCATION

W. P. WAGNER HIGH SCHOOL,

EDMONTON, AB

WORK EXPERIENCE

REFERENCE AVAILABLE UPON REQUEST

7 - 11 food stores Edmonton, Alberta April 1994 to September 2013 Store manager

Tim Hortons Edmonton, Alberta April 2014 to May 2016 Restaurant Manager

McDonald's Restaurant Sherwood Park, Alberta June 2016 to April 2019 Assistant Restaurant Manager

Managed daily store operations, staff scheduling, and payroll to ensure full shift coverage and workflow efficiency.

Oversaw budgeting, expense control, sales reporting, cash handling, and bank deposits. Led inventory management, audits, shipments, and shrinkage control to minimize loss and waste. Supervised, trained, and developed staff to exceed sales goals and deliver strong customer service. Implemented merchandising strategies, promotional updates, and store displays to drive profitability.

Resolved customer concerns and operational issues to maintain high service and safety standards. Trained front-of-house staff on restaurant policies, service standards, and communication skills to ensure an exceptional guest experience. Supported long-term business growth by analyzing customer feedback, improving processes, and reporting key sales metrics to senior leadership. Recruited, trained, scheduled, and evaluated staff to drive productivity, sales performance, and employee retention.

Reduced expenses and improved profitability through effective inventory control, merchandising strategies, and streamlined operational procedures. Strengthened customer relationships by resolving concerns, optimizing service delivery, and leading performance-driven team development. Skilled operations manager with extensive expertise managing several projects at all levels, including budgeting, inventory management, and administration, with the goal of driving profitability and growth. Customer-focused management professional with experience in detecting problems and implementing corrective measures. Persuasive, self-motivated leadership professional with experience increasing network connections, persuasively introducing products, educating customers, executing pricing strategies, developing territories, and identifying customer needs to deliver solutions. Demonstrated ability to finish work effectively despite interruptions and competing priorities. Edmonton,AB ******.********@*****.*** 780-***-**** PROFILE SUMMARY

RAJEEV SHARMA

MANAGER

Dairy Queen Restaurant Edmonton, Alberta May 2019-February 2026 Drove business growth by recruiting, training, and leading staff, optimizing schedules, improving processes, and reporting key sales metrics to senior leadership. Increased profitability and operational efficiency through strategic inventory control, cost reduction initiatives, merchandising improvements, and strong customer relationship management.

1991-1992

Diploma

I N C : Computer course

Edmonton, AB

1992

Restaurant Manager

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