Enterprise Cloud Technical Account Manager

SANJANA GHOSH

New York Tel: 646-***-**** Email: ******@*******.*** LinkedIn

PROFESSIONAL EXPERIENCE

AMAZON WEB SERVICES Bangalore, India

Technical Account Manager, Enterprise Support Dec 2022 – Sept 2024

• Managed & expanded a portfolio of 200+ enterprise customers across 5+ strategic accounts, driving $140K+ ARR growth by increasing product adoption, improving customer health scores, & executing data-driven customer success strategies, while maintaining 4.7/5 CSAT

• Owned C-suite & executive stakeholder relationships across enterprise accounts (20K+ users), leading Quarterly Business Reviews (QBRs) to align on KPIs, demonstrate business value, and influence product roadmap decisions through customer advocacy

• Drove account growth by identifying and closing cloud modernization and storage migration opportunities, delivering $144K in annual savings, reducing migration timelines by 50%, and increasing multi-product adoption across AWS services

• Partnered with fintech C-suite and engineering leaders to analyze usage patterns and cost drivers, delivering $1.15M in annual savings, improving retention across multi-year contracts, and unlocking expansion revenue through strategic upsell opportunities Cloud Engineer I, II (AWS Support Engineering) Nov 2019 – Nov 2022

• Launched & led global technical enablement and eLearning programs for 500+ engineers, leveraging customer pain-point insights to standardize best practices, reduce low-severity issue volume, and improve customer experience at scale

• Redesigned new-hire enablement programs using modular training and automated troubleshooting labs, reducing onboarding time by 33% (6 to 4 weeks) and accelerating time-to-productivity across 7+ global teams

• Improved customer experience and service reliability by designing root-cause analysis frameworks for EBS escalations, resolving 150+ complex issues across enterprise workloads and reducing recurring incident patterns

• Drove service adoption by developing technical assets for EBS and Lightsail that addressed recurring compliance gaps, enhancing customer trust and enabling broader feature utilization Cloud Associate I, II (AWS Support Engineering) Dec 2017 – Oct 2019

• Launched a global internal knowledge platform standardizing solutions across regions; earned 2,000+ views in Q1 and improved operational scalability

• Published global AWS DLM technical content, driving automation-first adoption and consistent best practices

• Mentored 6 engineers through 350+ structured sessions, raising CSAT to 4.8/5 and strengthening talent pipeline and stakeholder trust

• Led resolution of a critical incident impacting 10K+ users, by collaborating cross-functionally with Solutions Architects, SMEs, Product Owners to develop on a root-cause recovery plan and earning public customer recognition for ownership and reliability HEWLETT PACKARD ENTERPRISE Bangalore, India

Technical Solutions Consultant Sept 2016 – Oct 2017

• Delivered real-time support for HP ProLiant and Blade Servers in SE Asia, resolving critical issues and improving system uptime

• Exhibited to escalation management, improving customer satisfaction scores and supporting overall team performance goal EDUCATION

Johnson Cornell Tech (SC Johnson College of Business) New York, NY Master of Business Administration, STEM Designated May 2026

• Winner, Go-to-Market (GTM) Strategy Project for best innovative pitch, Marketing Management course competition (1st of 40 teams)

• Treasurer, Cornell Tech Speaks Club; Student Ambassador (for prospective students) & K-12 Volunteer (mentoring young learners)

• Courses: Marketing Management, Strategy, Machine Learning Apps in Business, Applied Programming in Business, Business Models, Operations Management, Designing & Build AI Solutions, Core Leadership Skills for VUCA, Product Studio, BigCo Studio CMR INSTITUTE OF TECHNOLOGY Bangalore, India

Bachelor of Engineering - Computer Science Aug 2012 – July 2016

• Authored and published research on mitigating time latency in maternity care using an IoT-based approach TECHNICAL PROFICIENCY

• Certifications: Databricks - GenAI Fundamentals, AI Agent Fundamentals, AWS: AI Practioner, Cloud Practitioner, Solutions Architect-A, SysOps Administrator-A, Developer-A, Oracle OCI, eCornell - Product Management, Skill builder Intro to Gen AI

• Skills: AWS Cloud Architecture, EBS Storage (SME), EC2, S3, Linux, Enterprise Cost Optimization (Cost Explorer & Athena), Data Migration

& visualization, Cloud Modernization, Multi-cloud, Storage Migration, Enterprise Account Strategy, ARR Growth, C-Suite Relationship Management, Go-to-Market Strategy, Solution Selling, Executive Business Reviews, Contract Negotiation, Prompt Engineering, Generative AI, AI/ML, Data Visualization, SQL, Python, Asana, Miro, HTML, CSS, JavaScript PROJECTS

• Cornell Tech Product Studio: Built an AI-powered pet health platform using OCR to centralize records & enable 1-tap insurance claims

• Developed AI wardrobe platform leveraging computer vision, weather-aware recommendations & feedback to optimize outfit decisions

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