Customer Service & Litigation Intake Specialist
Resume:
DONOVAN RODULFO
Kansas City, MO *****
*************@*****.***
Customer Sales and Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and upselling techniques. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
• Client intake
• Case evaluation
• Litigation logistics
• Workflow management
• CRM software
• Client relationship management
01/2026 to Current
TVH PARTS COMPANY
Olathe, KS
Customer Service Representative
• Resolved customer complaints through effective communication, enhancing customer satisfaction and loyalty. Processed returns and exchanges, ensuring compliance with company policies and improving customer experience.
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• Utilized CRM software to track customer communication
• Provided training to new staff on customer service procedures and protocols.
• Managed 13-20 daily cases, streamlining operations and contributing to team goals. 10/2023 to 12/2024
KEENAN & BHATIA, LLC
Kansas City, MO
Intake Manager / Litigation Legal Assistant
• Oversaw client intake procedures for prospective new clients (3-7 intake calls a day)
• Facilitated communication between clients and attorneys through email and phone interactions
• Evaluated potential client cases to pinpoint highest value opportunities
• Kept track of settlement earnings for the firm and clients
• Coordinated travel arrangements, including hotel accommodations and meals for active clients and attorneys
• Managed logistics throughout litigation process
• Created and managed workflow and meetings to optimize intake process
• Sustained organized office environments to support a polished professional image 11/2022 to 10/2023
ARROW RENOVATION & CONSTRUCTION
Olathe, KS
Marketing Manager
• Implemented and lead generation services, ensuring a quota of 8 daily consultations Crafted comprehensive content including blogs, job narratives, press releases, and social media posts leveraging SEO
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• Analyzed campaign performance to refine future marketing efforts effectively
• Oversaw 5 sales representatives to arrange meetings with leads
• Oversaw deployment of contracted workers to active job sites
• Central role in hiring onboarding new hires
06/2020 to 09/2023
SHANE CO.
Overland Park, KS
Jewelry Sales Consultant
• Reached Top 3 Salesman status for consistently exceeding annual sales targets
• Generated $1.5 million in jewelry sales in 2021
Utilized Customer Relationship Management software to organize and communicate for potential sales opportunities
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• Mentored new sales associates on customer service techniques and company policies SUMMARY
SKILLS
EXPERIENCE
BACHELOR OF ARTS: BUSINESS ADMINISTRATION - MARKETING 05/2020 University of Missouri - Kansas City, Kansas City, MO EDUCATION AND TRAINING
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