Customer Service & Bottle Service Attendant

CHONTRELLE

LEWIS

***************@*****.*** 214-***-****

Mesquite, TX 75149

PROFESSIONAL SUMMARY

Dynamic and dedicated professional with extensive experience in customer service at Waffle House. Proven ability to enhance guest satisfaction through effective conflict resolution and strong teamwork. Skilled in cash handling and maintaining cleanliness, consistently improving operational efficiency and fostering positive customer relationships. Committed to delivering exceptional service in fast-paced environments. SKILLS

• Customer service • Customer assistance

• Work ethic and integrity • Patience and empathy

• Time management skills • Cleaning and sanitizing

• Cash handling • Team collaboration

• Professionalism and courtesy • Conflict resolution

• Honest and dependable

WORK HISTORY

Cashier Whatabuger

• Processed customer transactions efficiently using point-of-sale systems. Maintained cleanliness and organization of work area to enhance customer experience.

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• Assisted in inventory management by restocking supplies and monitoring stock levels.

• Handled customer inquiries and resolved issues to ensure satisfaction. Resolved customer complaints professionally, leading to improved customer relations and loyalty.

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Food Runner Chilli's Grill & Bar

• Delivered food and beverages promptly to enhance guest satisfaction.

• Maintained cleanliness of dining area to ensure a welcoming environment.

• Assisted servers in managing orders during peak hours for efficiency.

• Collaborated with kitchen staff to confirm accurate order preparation. Cashier Wendy's

Maintained cleanliness and organization of work area to enhance customer experience.

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• Assisted in inventory management by restocking supplies and monitoring stock levels.

• Handled customer inquiries and resolved issues to ensure satisfaction. Master Grill Operator Waffle House - Mesquite, TX 12/2024 - 02/2026 Operated grill stations efficiently, ensuring quality food preparation and adherence to safety standards.

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• Trained new staff on grill operations and best practices for food safety and cleanliness. Monitored cooking times and temperatures to maintain consistent product quality across shifts.

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Collaborated with kitchen team to streamline food prep processes, enhancing overall service speed.

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Supervisor Waffle House - Mesquite, TX 07/2023 - 02/2026

• Trained and mentored staff on menu items and service protocols. Conducted performance evaluations, providing constructive feedback to team members.

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Implemented training programs, improving staff knowledge and customer service skills.

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• Resolved customer complaints effectively, maintaining high satisfaction levels.

• Supervised daily operations, ensuring adherence to safety and quality standards. Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

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Server Waffle House - Mesquite, TX 07/2023 - 11/2024

• Delivered exceptional customer service in fast-paced restaurant environment.

• Accurately took and processed customer orders using POS system.

• Maintained cleanliness and organization of dining area to enhance guest experience.

• Assisted kitchen staff by coordinating food delivery during peak hours.

• Resolved customer complaints efficiently to ensure satisfaction and repeat business.

• Trained new servers on menu items, service standards, and operational procedures.

• Collaborated with team members to streamline service operations during busy shifts. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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• Served food and beverages promptly with focused attention to customer needs. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

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• Cultivated warm relationships with regular customers. Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

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• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Bussed and reset tables to keep dining room and work areas clean. Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

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Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

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Back of House Team Member Whataburger - Mesquite, TX 09/2021 - 06/2022

• Maintained cleanliness and organization of back-of-house areas.

• Assisted in food preparation following safety and quality standards.

• Collaborated with team members to ensure timely order fulfillment. EDUCATION

Lakeview Centennial High School - Garland, TX 06/2024 High School Diploma

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