Human Services & Community Outreach Specialist
Resume:
LESLEY MARSHALL
************@*****.***
Professional Summary
Empathetic and service-driven Human Services professional with a Bachelor’s degree from the University of South Carolina Beaufort. Strong background in case management, community outreach, and advocacy, with internship experience supporting youth, justice-involved individuals, and nonprofit organizations. Skilled in communication, documentation, and grant writing. Certified in TESOL/TEFL, bringing a multicultural perspective and instructional capability to human services and educational settings.
Education
•University of South Carolina Beaufort / 2023 B.S. Human Services
•MTC / 2020 A.A.S. /Human Services
•Redken Certified Master Colorist / 2003
•Cosmetology program with SC License /1995
Certifications
•120-Hour TESOL/TEFL Certificate – World TESOL Academy, October 2025 Certificate No. WTA222119849
•Excel Essential Training (Microsoft 365) Nov 21, 2024
Core Competencies
• Case Management & Client Support
• Community Outreach & Advocacy
• Documentation & Reporting
• Grant Research & Proposal Writing
• Communication & Interpersonal Skills
• Program Development & Support Services
• Cultural Awareness & Sensitivity
Professional Experience
SAS (San Antonio Shoemakers) – Columbia, SC
Customer Service & Operations Support March 2015 – Present
- Manage administrative operations to increase productivity and efficiency.
- Lead community partnerships, including Dress for Success initiatives supporting women re-entering the workforce.
- Oversee customer service, Medicare support, sales, marketing, and fundraising functions.
- Apply strong organizational and communication skills to enhance customer experience.
Hair Quarters ETC – Columbia, SC
Licensed Cosmetologist & Customer Care Specialist March 2012 – Present
- Provide exceptional customer service and ensure client satisfaction throughout the salon experience.
- Collaborate with community programs such as Children’s Chance and Transitions Homeless Center to support cancer awareness and the homeless population.
Redken 5th Avenue / Salon Centric – Educator November 2010 – February 2015
- Delivered advanced education in hair color, design, and finishing techniques to industry professionals.
- Motivated and mentored salon professionals to reach career and earning potential through skill development and confidence building.
Internship Experience
Brave of Heart Foundation January – May 2023
- Researched and drafted grant proposals to secure funding from various agencies.
- Managed grant deadlines using Excel tracking systems.
SC Department of Juvenile Justice May – July 2020
- Conducted interviews, assessed risk factors, and assisted probation officers in managing youth case files.
Richland County Public Defender’s Office January – March 2020
- Processed client intake documentation and explained court procedures to applicants.
- Recorded court attendance and assisted with administrative case tracking.
Volunteer Experience
For the Love of a Paw (FLOAP) February 2023 – Present
- Grant writing to sustain cat shelter operations.
- Cat intake technician and foster advocate.
Elloree Business Association July 2021 – Present
- Fundraising and networking to support community development projects such as the Jingle Bell Dash 5K and local revitalization efforts.
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