Retail Operations & Business Development Manager
Resume:
CURRICULUM VITAE
Imran Ahamed
Retail Operations
Manager – Business
Development
**********@*****.***
Personal Information
Nationality: Indian
Driving License: UAE &
India
Willing to relocate
Employment Visa
Notice period – 45 days
Certifications
Warehouse Management
System (WMS)
Advanced MS - Excel
MS – office
Power BI
Operations Management
Public Administration
Fire Safety Fundamentals
Languages Known:
Excellent - English, Hindi,
Kannada, Urdu
Good - Arabic,
Malayalam, Telugu
Basic - Russian, Farsi
Awards
• Best DSF Store 2012 &
2014 Large Format –
Jashanmal
• Service Excellence Team
Award – 2017 & 2023 –
Super General
Resume Summary
Results-driven Territory Manager with 19+ years of progressive experience in sales management, retail operations, dealer network development, business development, and multi-location operations across the UAE and GCC markets. Proven track record of driving revenue growth, market expansion, and operational excellence across retail outlets, dealer channels, warehouses, service centres, and corporate accounts. Expert in territory management, channel sales, key account management, customer relationship management, and business strategy execution. Demonstrated success in achieving double-digit sales growth through strategic planning, market penetration, and customer acquisition initiatives. Skilled in leading cross-functional teams, sales supervisors, retail staff, and support functions to consistently exceed business objectives.
Strong experience in dealer network development, distribution management, and strengthening long-term business partnerships.
Proficient in sales forecasting, KPI management, budgeting, inventory optimization, and performance analysis to maximize profitability.
Experienced in coordinating with logistics, warehouse, procurement, and service centre operations to ensure seamless customer service and business continuity. Recognized for improving customer satisfaction, operational efficiency, and workforce productivity through data-driven decision-making and process improvements. Adept at contract negotiation, business planning, commercial management, and identifying new revenue opportunities across diverse industries. MBA-qualified professional with strong leadership, communication, problem-solving, and stakeholder management capabilities.
Committed to delivering sustainable business growth, operational excellence, and superior customer experiences in competitive market environments. Strength
I am an enthusiastic and dedicated professional with an exceptional leadership quality who is able to develop and motivate team to achieve highest working standards, I can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurised working environment. Diplomatically resolve customer complaints and diffuse tension to ensure client retention.
Academics
MBA Graduate in Retail Management
BBA Graduate in Marketing Management
Proficient in SAP, POS, MS-office etc.
Personal Attributes
Team Player Multi-tasking Adaptive to change Self-motivated Result oriented Punctual IT and communication expertise
Professional skills
Territory Management & Market Expansion Extensive experience in multiple industries Resourcefulness & commercial awareness Excellent vocabulary and time management skills
Coaching and friendly style of management Service oriented skills Decision-making and problem solving Leadership and interpersonal skills Target oriented professional Reports preparing and math skills Managing fixed assets Maintaining excellent workplace standards Social media and marketing Organization and project management Vendor Performance Management New Store & Facility Setup Coordination Asset Utilization & Operational Efficiency Planning Regulatory Compliance & Risk Control Multi-Channel Sales Coordination (Retail / Dealer / Corporate / Projects) Visa Processing & Government Liaison Work Experience (U A E):
o Company Name: Shazira Trading LLC – A Project of SARENA Textile – Manufacturers and Suppliers of Industrial Workwear / Safety uniforms (PPE)
o Location: UAE & Oman
o Position Held: Business Development Manager - Sales, Marketing, Administration & operations o Date: September 2025 to till date.
Key Responsibilities & Achievements:
• Sales & Business Development
• Achieved 25–30% sales growth through new client acquisition and expansion of key accounts across multiple industries.
• Increased client base by 20–25% and improved customer retention by 15–20%.
• Managed full sales cycle for industrial workwear & PPE including RFQs, tenders, pricing, and contracts.
• Increased existing product sales by 12% through cross-selling and pipeline development.
• Identified new market opportunities and strategic partnerships to expand business presence.
• Negotiated commercial terms with clients and suppliers to maintain strong profit margins.
• Marketing & Brand Development
• Generated 20–25% more inquiries through targeted marketing and brand visibility initiatives.
• Improved conversion rates by 15–20% through strategic product positioning and technical presentations.
• Supported product launches, certifications awareness, and industry exhibitions.
• Developed promotional strategies aligned with market trends and customer requirements.
• Strengthened brand positioning through client engagement and technical product demonstrations.
• Administration & Office Management
• Streamlined documentation, reporting, and internal coordination, improving workflow efficiency by 18–22%.
• Ensured 100% compliance in sales documentation and reduced document retrieval time by 30%.
• Supported budget monitoring and administrative cost optimization by 10–15%.
• Coordinated with finance, HR, and operations teams to ensure smooth execution of business processes.
• Implemented structured filing and reporting systems to improve operational transparency.
• Operations & Supply Chain
• Improved order fulfilment by 25–30% and reduced delivery delays by 20–25% through supplier and logistics coordination.
• Enhanced inventory planning, reducing urgent procurement by 15–20% and improving quality control.
• Coordinated with factories and vendors to ensure timely production and delivery schedules.
• Monitored stock movement and supply timelines to maintain uninterrupted operations.
• Strengthened cross-functional coordination to improve operational efficiency and customer satisfaction.
• Financial & Client Management
• Improved receivable cycles by 15–20% through structured follow-ups and credit control.
• Prepared sales forecasts, CRM tracking, and performance reports to support revenue growth.
• Managed key accounts and developed customer-specific revenue strategies.
• Analysed sales and customer data to improve decision-making and profitability.
• Acted as the single point of contact for major clients to ensure long-term business relationships.
• Leadership & Team Management
• Led and mentored a team of 16 members, improving productivity by 20–25%.
• Supported proposal preparation and technical coordination, improving accuracy by 18%.
• Promoted a performance-driven and customer-focused work culture.
• Provided training and guidance to team members to improve product knowledge and sales skills.
• Monitored team performance and implemented strategies to achieve business targets consistently. Company Name: Super General Company (member of Albatha retail & home products group) Location: Super General, Abu Dhabi.
Position Held: Retail Operations & Business Development Manager Date: November 2017 – August 2025
Results-driven Administration & Operations Leader with 7+ years of experience managing multi-location administrative functions, workforce coordination, facility operations, compliance, and financial controls across retail outlets, corporate offices, warehouses, service centers, and staff accommodations. Key Responsibilities & Achievements
Operations & Administration
• Oversaw day-to-day administrative and operational activities across corporate office, dealer sales, retail outlets, warehouses, service centers, and staff accommodations.
• Led multi-location operational planning to ensure consistent service standards and smooth coordination across all business units.
• Managed office workflow, documentation systems, petty cash control, and invoice verification, reducing processing errors by 20%.
• Implemented structured KPI tracking dashboards to enhance performance monitoring and management reporting accuracy.
• Implemented structured reporting and coordination systems to improve internal process efficiency.
• Acted as the coordination link between head office and field teams for operational execution.
• Coordinated logistics and transportation support for staff and operations to ensure timely service delivery. Team Leadership & Manpower Management
• Managed and supervised a workforce of 50+ employees across multiple hierarchy levels including Supervisors, Officers, Sales Staff, Administrative Assistants, Helpers, Drivers, Office Boys, and Cleaners.
• Led recruitment coordination, onboarding, attendance management, and disciplinary procedures to maintain workforce productivity and compliance.
• Conducted performance monitoring and operational coaching, improving team productivity by 28%.
• Optimized manpower allocation and duty planning across multiple locations to improve workforce utilization. Facility & Asset Management
• Supervised facility operations including maintenance, sanitation, safety, and vendor coordination across multiple locations.
• Streamlined vendor evaluation and contract renewal processes to improve service quality and cost efficiency.
• Planned preventive maintenance schedules, reducing facility-related complaints by 18%.
• Controlled facility budgets and negotiated vendor contracts, achieving 15% annual cost savings.
• Strengthened asset tracking and utilization systems to minimize operational downtime.
• Strengthened internal control procedures for administration and facility operations to minimize operational risks. HR & Compliance Coordination
• Coordinated employee visa, medical, and regulatory documentation in line with UAE labor requirements.
• Ensured compliance with company policies, internal audit standards, and local regulations.
• Enhanced documentation and audit tracking systems, improving audit readiness by 25%. Sales & Business Support
• Monitored sales KPIs and supported operational strategies contributing to 18% sales growth.
• Supported multi-channel operations including retail, dealer, project, and corporate sales coordination.
• Strengthened customer service processes, improving customer satisfaction by 27%.
• Ensured visual merchandising and stock control standards across outlets.
• Supported annual budgeting and expense forecasting processes to improve financial planning and cost control. Process Improvement & Reporting
• Prepared operational and sales performance reports for management decision-making.
• Strengthened cross-functional coordination between sales, finance, and operations to reduce process delays.
• Introduced standardized operational checklists across locations to improve consistency.
• Implemented digital tracking tools to enhance reporting visibility and workflow efficiency.
• Supported new store and facility setup projects to ensure operational readiness. o Company Name: Super General Company (member of Albatha retail & home products group) o Location: Super General, Abu Dhabi.
o Position held: Sales Manager cum Senior Retail Store Manager o Date: November 2015 – October 2017
Key Responsibilities & Achievements:
• Achieved 18–22% sales growth and consistently met store targets by effectively leading, coaching, and monitoring the performance of the sales team.
• Developed and implemented strategic business plans that expanded the customer base by 20% and strengthened market presence.
• Managed recruitment, training, and performance evaluation of staff, improving team productivity by 25% while promoting a strong customer-focused culture.
• Built strong customer relationships and handled queries and complaints, improving customer satisfaction and retention by 15–18%.
• Monitored key retail KPIs including conversion rate, average transaction value, sales per employee, and inventory turnover, improving conversion rate by 18%.
• Prepared sales, revenue, and expense reports with accurate forecasts to support management decision-making.
• Ensured effective visual merchandising and promotional execution, contributing to 18–22% increase in in-store sales.
• Managed store operations including stock control, inventory planning, pricing, and loss prevention, reducing stock variance by 10%.
• Controlled store expenses and budgets while maintaining accurate financial and operational records, achieving 12–16% cost optimization.
• Ensured compliance with company policies, health & safety regulations, and brand standards across all store activities.
• Coordinated with head office and support teams to maintain smooth store operations and uninterrupted system functionality.
• Led by example in customer service excellence and staff engagement, strengthening overall store performance and operational efficiency.
o Company Name: Jashanmal National Company - Dubai o Outlet Name: Jashanmal Departmental Store - MOE, DFC, MCC, AGC & Sahara Branch o Position held: Retail Store in charge (large format) o Date: October 2011 – October 2015
Key Responsibilities & Achievements:
• Managed large-format retail store operations across multiple branches, consistently meeting sales targets and improving overall store performance by 18–20%.
• Monitored key retail KPIs including sales per square foot, conversion rate, average transaction value, inventory turnover, and customer satisfaction.
• Led, trained, and motivated sales teams to deliver strong customer service standards, improving customer retention by 18–24%.
• Built strong customer relationships and ensured effective handling of customer queries to enhance shopping experience.
• Executed in-store promotions and visual merchandising standards, contributing to increased sales and brand visibility.
• Supervised stock management, inventory control, and stock-taking processes while maintaining optimum stock levels and reducing stock variance by 8%.
• Ensured timely processing of stock deliveries and proper product presentation as per brand guidelines.
• Controlled store expenses and supported budgeting processes to maintain cost efficiency.
• Ensured compliance with company policies, health & safety standards, and operational procedures.
• Coordinated daily store activities including staff delegation, performance monitoring, and maintaining high retail floor standards.
• Maintained accurate operational records and coordinated with head office for reporting and system support.
• Strengthened team productivity through structured coaching and performance monitoring, improving sales per employee by 18%.
• Implemented effective merchandising layouts and product positioning, increasing average transaction value by 16%.
• Reduced stock loss through improved monitoring and control procedures, enhancing inventory accuracy by 18–22%.
• Supported new product launches and seasonal campaigns, contributing to improved footfall and overall store engagement. o Company Name: BTC Group International
o Outlet name: Bugatti, Otto Kern etc.
o Position held: Retail Store in charge
o Date: March 2007 to September 2011
Key Responsibilities & Achievements:
• Led daily store operations and team supervision to consistently achieve sales growth of 12–18% against monthly targets.
• Delivered persuasive product presentations by clearly explaining features, benefits, and value propositions, improving customer engagement and contributing to 10–15% higher conversion rates.
• Assisted customers with detailed guidance on garment materials, fitting styles, and care instructions, enhancing customer satisfaction and repeat purchase levels.
• Managed cash handling, billing, and daily reconciliation with high accuracy while strictly following company financial procedures.
• Monitored and maintained inventory records and stock availability, reducing stock discrepancies and supporting smooth store operations.
• Ensured visual merchandising standards were consistently maintained, improving product visibility and overall store presentation.
• Maintained high standards of store cleanliness and organization, contributing to a professional and welcoming shopping environment.
• Prepared daily sales and operational reports for supervisors to support performance tracking and decision-making.
• Consistently achieved and exceeded sales targets (100%+) through upselling, cross-selling, and proactive customer service.
• Supported the development and execution of sales plans and promotional activities to drive store revenue growth.
• Conducted basic competition and market observation, sharing insights to support pricing, promotions, and product positioning strategies.
o Company Name: BTC Group International
o Outlet name: Gio Ferrari, Marco Barocco etc.
o Position held: Retail Sales
o Date: August 2006 to February 2007
Key Responsibilities & Achievements:
• Implemented effective visual merchandising standards, improving product visibility and increasing walk-in conversion by 10%.
• Provided product knowledge and customer service training to staff, improving customer satisfaction and repeat sales by 15%.
• Monitored stock movement and shrinkage control procedures, reducing stock loss by approximately 8–10%.
• Coordinated with brand supervisors and mall management for promotions and seasonal campaigns to maximize sales opportunities.
• Maintained accurate cash handling and reconciliation processes, ensuring 100% compliance with company financial procedures.
• Strengthened customer relationship practices and follow-ups, contributing to improved customer retention and loyalty.
• Supported sales reporting, forecasting, and performance tracking using key retail KPIs to improve overall store productivity. Work Experience (India):
August 2005 to July 2006 worked as assistant merchandiser in H.L.L (H.U.L). Declaration:
I hereby declare that the information given above is true to best of my knowledge.
(IMRAN AHAMED)
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