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Amberosia McVay

Wichita, KS ***** +1-316-***-**** ***************@*****.***

Professional Summary

Detail-oriented professional with extensive experience in hospitality, healthcare housekeeping, and customer service. Skilled in managing guest reservations, handling escalations, and maintaining high cleanliness standards in hospital and residential settings. Proven ability to resolve guest complaints and ensure client satisfaction through effective communication and attention to detail.

Willing to relocate to: Wichita, KS

Work Experience

PSA

Wesley medical center Wichita, KS

February 2025 to Present

I'm a current patient safety tech .

St Joseph hospital

Houskeeper

CCL Hospitality Wichita, KS

February 2024

• Maintained hospital cleanliness and sanitation standards as a hospital housekeeper Renovation Technician

Carnation cleaning and renovations Wichita, KS

February 2023 to June 2026

I owned a business that does demo renovations and make readies and clean out for residential mobile homes and commercial property.

housekeeping and floor tech

Azria Health Wichita, KS

February 2023 to October 2024

• Cleaned and sanitized all areas of the facility, ensuring a safe and hygienic environment Hospitality Manager

Vector Travel Wichita, KS

January 2023 to January 2024

• Handled guest reservations and housekeeping inspections, resolving guest complaints to ensure satisfaction Home Health Aide (HHA)

Barbara herman Wichita, KS

September 2013 to September 2023

• Provided patient care and support, assisting during hospitalization District Commercial/Residential Property Manager

Weigand-Omega Management, Inc. Wichita, KS

March 2006 to February 2010

CSR - Customer Service Representative

Royal Caribbean group Wichita, KS

December 2004 to February 2006

• Specialized in reservations for travel agents, resolving escalations and managing special destination requests Housekeeping

Education

Nursing (Cna)

WAtc Wichita, KS

January 2010 to February 2010

High school diploma

Wichita South high Wichita, KS

August 1999 to May 2003

Upper secondary education

GED

Skills

Telecommunication Filing Woodworking Appliance repair Communication skills Event Planning Meeting facilitation Hand tools Home Care Managing facilities maintenance teams Management Inside sales Call center Microsoft Excel Manufacturing Crisis prevention Hospital Experience Staff development Hotel experience Social media management Plumbing fixture repair Food safety management Employee onboarding Basic life support Administrative experience Interviewing Heavy lifting Isolation precautions Patient transport coordination Mobility assistance Operational management Electrical systems facility management Patient lift systems Delegation Emotional support for patients Employee relationship building Patient transport Customer support for financial loans Floor care equipment operation Home visits (communication methods) Phone call management Ladder use Positioning Safe lifting practices Hazard identification and correction Property management company experience Order tracking Attention to detail Power tools Drywall Patient interaction Forklift Logistics Bank reconciliation data entry Ability to follow instructions Patient education Face-to-face communication Housekeeping inspection procedures Electrical work Team leadership Smartphone applications General ledger data entry Client onboarding Construction Patient Care Laboratory experience In-person customer service Commercial property management Vital Signs Patient stretchers Accounting systems Plumbing Property management Sales Upselling Typing Dressing assistance Basic math Patient transfer training Electrical repair Project management Cash register operations E-commerce First aid Analysis skills Healthcare safety hazard reporting Proper lifting technique adherence Debt collection mediation Supervising experience Computer skills Transportation management systems Professional email communication Maintenance Manager experience SharePoint Productivity software Marketing Negotiation Organizational skills Client interaction via phone calls Individual consumer customer service Account management Driving Manual handling Wireless sales Hospital patient safety Facilities maintenance Regulatory compliance Carpentry repair tasks Psychiatric disorder emergency response Teamwork Electrical experience Collaborative technology platforms Food service management Working with individuals with chronic illnesses Post-acute care experience MRP Client email correspondence Patient transport equipment management Ambulating Hospitality management Hazard mitigation Phone communication Leadership Cooking Occupational safety risk assessments Outdoor work Windows Clinical documentation Financial records management Medication Administration Debt collection negotiation Computer operation Patients with physical disabilities Meal assistance Customer relationship building Direct selling Wheelchairs Google Workspace Guest services Pre-transport patient preparation Patient monitoring during transport Grammar Experience Terminally ill patients Map reading Apartment household management Problem-solving Video conferences (communication methods) Customer communication Yardi OSHA Financial services Outbound calling Equipment troubleshooting Microsoft Outlook Carpentry Dementia care English Conflict management Property management tools Hospitality Sales strategy Medical sales iOS Cash handling Property maintenance Front desk Mechanical knowledge CRM software Personal protective equipment (PPE) use Medical terminology Patient transfer methods Landlord-tenant law Microsoft Word Curriculum development Team management Working with individuals with mental health conditions Working with individuals with developmental disabilities Patients with cognitive disabilities Patient observation Office experience Patient safety measures implementation Office record organization Medical office experience Cardiology Recruiting Opening bank accounts Product demos De-escalation techniques Infection control Assisted living Materials handling Microsoft Access Patient transport emergency protocols Loan collections Hospital bed handling 5G Patient transfer to PACU Team development Time management ICU experience Clear language communication Electrical maintenance Managing property portfolios Fair Housing regulations Customer relationship management Nursing Cleaning Experience Client relationship management Managing hospitality teams Financial transaction processing Meal preparation Safe work practices Retail sales Sanitation procedures Assistive devices Guest reservation systems Post-loan customer support Office management Patient hygiene assistance B2B sales Toileting assistance General management Property showing Meeting scheduling Climbing Guest relations Customer service Clerical experience Desktop applications Task prioritization Decision making

Certifications and Licenses

CPI Certification

Driver's License

BLS Certification

CPR Certification

Food Handler Certification

Additional Information

Authorized to work in the US for any employer

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