CCR

Mercedes I. Thomas

Cypress, TX 601-***-**** ******************@******.***

Professional Summary

Detail-oriented and organized professional with experience in administrative coordination, data tracking, customer support, and reporting. Skilled in project support, scheduling, documentation management, data analysis, and cross-functional collaboration. Experienced working in fast-paced environments while maintaining accuracy, meeting deadlines, and supporting operational efficiency. Education

Lone Star College – Texas

Associate Degree in Business Administration Graduated: May 2026 Attendance: 2024 – 2026

Relevant Coursework & Certifications: Google Project Management, Microsoft Power BI Da Cypress Creek High School – Houston, TX

High School Diploma Graduated: May 2022

Attendance: 2019 – 2022

Professional Experience

Alight Solutions — Customer Care Specialist I

September 2024 – Present

• Managed detailed customer records, documentation, and reporting with a high level of accuracy.

• Assisted with issue resolution, workflow coordination, and communication between departments.

• Tracked case activity and maintained organized data to support operational efficiency and reporting needs.

• Worked in a fast-paced environment while meeting deadlines and maintaining strong attention to detail. Harris Central Appraisal District — Exemptions Specialist April 2024 – September 2024

• Processed high-volume documentation and data entry while ensuring compliance and accuracy.

• Assisted with administrative coordination, reporting, and workflow tracking.

• Utilized analytical and organizational skills to manage multiple priorities and maintain productivity. Customer Service & Hospitality Experience

2017 – 2024

• Developed strong communication, organization, and problem-solving skills in customer-focused environments.

• Supported team operations and maintained efficiency in high-demand settings. Project Controls & Administrative Skills

• Project Coordination

• Scheduling & Time Management

• Data Analysis & Reporting

• Documentation Management

• Microsoft Excel & Office Suite

• Microsoft Power BI

• Workflow Tracking

• Administrative Support

• Project Management

• Data Entry & Accuracy

• Cross-Functional Collaboration

• Communication & Organization

Honors & Awards

• Phi Theta Kappa Honor Society

• Magna Cum Laude Graduate

• National Honor Society

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