Pawn Store Manager & Customer Service Leader

CRYSTAL M. RASHER

**** ********** **** **** #***

Jacksonville FL, 32277

904-***-****

******************@*****.***

PROFILE

Over eighteen years management experience with strengths in customer service, staff support, accounts maintenance, problem solving, secure cash and merchandise handling. Ability to motivate, train and supervise employees by using my strong interpersonal, oral, and written communication skills.

EXPERIENCE

MONEY MIZER PAWN & JEWLERY – JACKSONVILLE, FL

PAWNBROKER. – 2024 – PRESENT

• Create an update customers loan and sales accounts.

• Pricing and discount merchandise.

• Taking payments using POS Machines.

• Daily inventory of merchandise.

VALUE PAWN & JEWLERY - JACKSONVILLE, FL

STORE MANAGER - 2008 – 2024

• Creating and updating loans and sales accounts.

• Pricing and discounting merchandise.

• Daily inventory of merchandise.

• Open and closing store daily.

• Processing gun sales and loans.

• Supervising over 7 employees.

H.S.B.C - JACKSONVILLE, FL

2

CUSTOMER SERVICE/ SALES ASSOCIATE - 2006 – 2008

• Providing extraordinary Service through phone interactions with customers.

• Resolving customers requests the first time efficiency accuracy, professionalism with a courteous manner.

FRIEDMAN'S JEWELERS – JACKSONVILLE, FL

ASSISTANT MANAGER – 2001 - 2006

• Collect, maintain and perform maintenance on accounts 1-90 days past due.

• Saving over 100k of potential loss each month.

• Opening and closing store various days each week.

• Supervising and training 6 plus employees each month. EDUCATION

High School Diploma, Microsoft Suite Programs, Pawn Master AWARDS AND ACKNOWLEDGEMENTS

• Manager of the year 2021

• Top Store in the district 2020,2021,2023

• Top Quality Associate 2006, 2007

• Salesperson of the year 2005

• Salesperson of the year 2003

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