Reliable, detail oriented, good time management skills
Resume:
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• C :631-***-****
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Darienne Montanaro
Efficient and detail oriented with experience in merchandising and leading a team with a focus on positive reinforcement. Delivers high-quality and consistent customer service while multitasking in fast-paced work environments. EDUCATION
The Academy at E.J. Milliken Technical Center Oakdale, NY 2013-2014 One Year Certificate of Completion, Nurse Assistant Sachem High School East Farmingville, NY
2011-2015 New York State Advanced Regents Diploma
WORK EXPERIENCE
Hannaford October 2023 - Present
Evening Operations Manager: Winthrop, ME
● Role model friendly customer service and own solutions that meet or exceed our customers’ expectations when applicable.
● Maintaining layouts of planned merchandise consistent with standard practices.
● Use good judgment in the delegation and follow-up of assignments to associates.
● Responsible for the overall operation of the entire store during the evening hours.
● Assist other stores when necessary.
● Make hiring, training, and performance management recommendations for evening shift associates.
● Display a Strong understanding of store operations and merchandising techniques.
● Observe and ensure compliance with security, safety, and food safety standards.
● Provide recognition of accomplishments and offer constructive counseling when necessary. Evening Operations Manager Trainee: Augusta, ME
● Manage the performance of duties and responsibilities of all evening associates.
● Make sure that the store's physical appearance and product displays are presentable, and ensure that the quality of all products is up to standard.
● Demonstrate excellent customer service and communication skills.
● Assist in various department functions to meet production and customer service guidelines as necessary
● Maintain solid communications with the management team and all associates in the store.
● Maintain current knowledge of the standard practices related to center store operations.
● Unloading the grocery delivery with the power jack as needed. Walgreens October 2021 - October 2023
Store Manager: Camden, ME
● Model and share customer service best practices with all team members to deliver a positive and friendly customer/patient experience.
● Supervise merchandising by planning and implementing sets, resets, and revisions of basic department and end stands, display tables, and promotional space
● Supervise receiving, stocking, pricing, returning, and transferring of merchandise.
● Ensure execution of District Manager operational feedback.
● Analyze financial and performance data and develop action plans to increase sales and control costs.
● Identify sales opportunities to ensure the growth and performance of the store and pharmacy.
● Monitor and ensure timely completion of required training programs, including pharmacy training programs, for all team members within the store.
● Promote teamwork and motivate team members by establishing expectations, tracking results, and showing enthusiasm.
● Make hiring, promotion and termination decisions. Senior Certified Pharmacy Technician: Oakland, ME
● Entering patient and drug information.
● Filling prescriptions by retrieving and counting and/or pouring pharmaceutical drugs.
● Ringing out pharmacy sales, including pseudoephedrine, collect and handle cash as required.
● Takes customers to the OTC aisle when possible to assist in locating products.
● Handle phone calls from patients, doctors offices, and insurance companies.
● Administering Flu, Shingles, and Covid-19 vaccines to patients of all ages.
● Maintaining an active PTCB certification.
CERTIFICATIONS, AWARDS & ACCOMPLISHMENTS
● Certified Food Safety Manager
● Forklift and powerjack certified
● Certified in CPR
REFERENCES
Clinton Racklliff - Store Manager - Hannaford #8250 207-***-**** Ben Convery - Store Manager - Hannaford #8289 207-***-**** Tony Damon - Evening Operations Manager - Hannaford #8250 207-***-****
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