Sales & Title Processing Professional

JENNIFER PALECZKA

Deerfield Beach FL • 469-***-**** • *************@*****.***

Professional Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Skills

• Critical Thinking

• Government Standards

• Closing Disclosures

• Office Meetings

• Report Preparation

• Electronic Filing System

• Client Satisfaction

• Title Processing

• Interoffice Correspondence

• Data Integrity

• Active Listening

• Customer Accounts Management

• Administrative Duties

• Complex Problem-Solving

Work History

Title Processor, 08/2022 to 06/2023

The Title Girl

• Communicated with customers to resolve common title issues.

• Prepared tax and title documents to submit legal transfer work to DMV.

• Entered title and vehicle information into database.

• Contacted Motor Vehicle Department to determine status of pending titles. Loan Processor, 08/2015 to 03/2022

Texas Telcom Credit Union

• Processed loans within various departments to achieve timely, accurate, and fair proceedings.

• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

• Set up and completed loan submission packages.

Front Desk Receptionist, 11/2013 to 07/2015

The W Hotels

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Confirmed important personal and payment information for compliance with security and payment card industry standards.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Education:

High School Diploma - Flower Mound High School

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