Remote Customer Service Intake Coordinator

KATHLEEN BARAJAS

**** ***** **. *****, ** *****

815-***-****

*********@*****.***

INTAKE COORDINATOR

A hardworking employee with experience in a medical office or clinical setting as a data entry operator or medical intake.

AMITA HEALTH, LISLE, IL 2020- PRESENT

Call Center Representative

• Triage of incoming calls

• Create appointment bookings for Primary Care Physicians

• Redirecting incoming calls

• Accepting telephonic payments from patients

UNITEDHEALTHCARE, Lisle, IL. 2011-2019

Clinical Administrative Coordinator

• I triaged incoming calls for Specialty Programs

• I created referrals for transplant procedures

• I assisted nurses in making discharge calls to facilities

• I made calls for the kidney dialysis team

• Handling triage of incoming calls of customers, subscribers, facilities and providers

• Performed extensive direct data entry of patient’s demographic and medical information WELLPOINT, Westchester, IL 2008 to 2014

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Referral Specialist

• Triage of incoming calls from Health Plan customers, subscribers, hospitals and doctor offices

• Performed direct entry of customer’s demographics and medical information

• I created electronic case files for preauthorization requests for outpatient radiology testing ALVERNIA MANOR RETIREMENT HOME, Lemont, IL 2005 to 2008 Certified Nursing Assistant (C.N.A.)

• I assisted in resident’s activities of daily living

• I helped residents meet safely and properly meet their physical and occupational goals

• I assisted in the day care program with activities and outings the residents participate in THE OAKS OF BURR RIDGE, Burr Ridge, IL 2004 to 2005 Certified Nursing Assistant (C.N.A.)

• I performed patient care within a nursing home setting

• I assisted patients with activities of daily living

• Documentation of resident’s activities, vital signs, and daily food intake COMPSYCH, Chicago, IL 2006-2007

Customer Service Representative

• I answered incoming calls within the office setting

• I assisted callers with claims and referral questions EDUCATION:

Eisenhower High School 1977

Moraine Valley Community College 1980

Medical Careers Institute of Chicago 1996

LICENSES: C.N.A.

COMPUTER SKILLS:

• Typing skills of 45-50 wpm

• 19 years Customer Service Experience

• Six years’ experience in a Call Center Environment

• Claims payment experience

• Medical Terminology

• High volume data entry experience

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