Exceptional Customer Service & Legal Assistant

Jacqueline Handzelek

Exceptional Worker

North Charleston, SC 29420 +1-843-***-**** **********@*****.*** Work Experience

Customer Service Representative

Express Employment Professionals/ 1st Franklin Financial North Charleston, SC December 2025 to February 2026

• Maintained client accounts by phone.

• Take payment and set up furture payment arrangements for their loans.

• Make outgoing calls to clients that were behind with their payments and documenting all the reasons in the notes. Marketing clients for future loans

Sales Store Checker

DECA Commissary N Charleston, SC

December 2024 to October 2025

• Operated cash registers accurately and efficiently, handling transactions with precision Food Service Worker

Aramark / AL Canon Detention Center North Charleston, SC May 2024 to September 2024

• Prepared food trays for the inmates at meal times.

• Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas Legal Assistant

Domestic Violence Center Wilkes-Barre, PA

December 2016 to May 2017

• Assisted the Attorney who practiced Family Law

• Copied and scanned legal documents into Amicus Legal System.

• Assisted attorneys in preparing legal documents, such as briefs and pleadings.

• Conducted legal research to support case preparation and identify relevant laws and regulations

• Managed attorney calendars, scheduling appointments, court dates, and meetings with clients

• Managed multiple projects simultaneously while meeting strict deadlines and maintaining attention to detail Legal Assistant

Domestic Violence Center Wilkes-Barre, PA

December 2016 to May 2017

• Assisted the Attorney who practiced Family Law

• Copied and scanned legal documents into Amicus Legal System.

• Assisted attorneys in preparing legal documents, such as briefs and pleadings.

• Conducted legal research to support case preparation and identify relevant laws and regulations

• Managed attorney calendars, scheduling appointments, court dates, and meetings with clients

• Managed multiple projects simultaneously while meeting strict deadlines and maintaining attention to detail Customer Service Representative

State Workers' Insurance Fund Scranton, PA

August 2008 to August 2012

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Built rapport with customers through active listening, empathy, and personalized interactions

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis Education

Business Administration

Trident Technical College North Charleston, SC

June 2022 to May 2023

Paralegal Studies

Trident Technical College North Charleston, SC

January 2021 to June 2022

Paralegal Studies

Luzerne County Community College Nanticoke, PA

January 2014 to May 2015

High school diploma or GED

Berwick Senior High School Berwick, PA

August 1980 to June 1982

Skills

Microsoft Office Cash register Basic math Organizational skills Outdoor work Financial transaction processing Cleaning Typing Contracts Math Restaurant experience Paralegal Customer service Computer skills Inside sales Data entry Sales Communication skills Client relationship development Microsoft Word Hotel experience Customer support B2B Attention to detail Assembly (10+ years) Hospitality English Relationship management Microsoft Excel Phone etiquette Research Computer operation Cash handling Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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