Customer Solutions Specialist and Problem Solver

PROFESSIONAL

SUMMARY

Demonstrates strong analytical, communication, and teamwork skills, with

proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Customer service professional focused on delivering impactful solutions and fostering positive relationships. Skilled in troubleshooting, resolving complex issues, and enhancing customer satisfaction. Known for effective communication and adaptability in dynamic environments, ensuring seamless team collaboration and achieving consistent results. SKILLS

• ERP systems proficiency Verbal and written

communication

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• Training and leadership • Inventory management

• Communication • Scheduling coordination

• Problem-solving • Delivery tickets

• Supply chain operations • Customer service

• Efficiency improvement • Team building

• Coaching and mentoring • Salesforce

• SAP • Service Now

• Goal setting and achievement • Client retention strategies

• Database maintenance • Teamwork and collaboration

• Problem-solving skills • Multitasking

• Computer skills • Understanding customer needs

• Relationship building • Customer relations

• Microsoft office

WORK HISTORY

Customer Solutions Specialist / Georgia-Pacific - Atlanta / 10.2024 - Current

• Tracked orders and notified customers of status or potential delays. Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.

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Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.

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Implemented and developed supply chain strategies to optimize efficiency.

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BRENDA SIGUAW

****************@*****.*** 503-***-**** Seneca, SC 29672 Implemented systems and procedures for accurate data collection and reporting.

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• Built and established relationships with staff and vendors. Devised routing plans and schedules to facilitate safe and timely delivery of goods.

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Created reports to provide insights into logistics operations and performance.

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Managed inventory levels to verify availability of stock for customer orders.

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Monitored performance of logistics operations to identify areas for improvement.

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Prepared and presented reports to management on logistics performance.

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Analyzed customer requirements and provided customized logistics solutions.

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• Coordinated shipments and tracked progress to facilitate timely delivery.

• Monitored and adjusted inventory levels according to demand.

• Proficient in SAP

IT Consultant Release Management/Coordinator / Kaiser Permanente - Portland, Oregon / 01.2016 - 01.2024

Effectively and efficiently coordinated deployments for all upgrades to Kaiser Portal

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Liaison between business partners and developers to determine the needs of each team

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Worked with the state of Oregon to update portal according to new laws to keep the portal in compliance

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Scheduled team meetings to work on solutions to to accommodate task at hand

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Ensured all updates were handled with precise accuracy and executed in a timely manner.

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Created tickets for any team member having issues and processed them with 100% accuracy

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• Proficient in Service Now ticket creation and problem solving. Created service level agreement for IT operational functions and help desk operations.

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Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

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Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.

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Documented software development methodologies in technical manuals to be used by IT personnel in future projects.

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Planned and developed interfaces that simplified overall management and offered ease of use.

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Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.

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Recommended and installed upgrades and helped businesses to plan for technology to match growth.

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Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.

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Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

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Oversaw development and implementation of improvements to support network operations.

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Senior Customer Service Representative / Biamp Systems - Beaverton, Oregon / 01.2011 - 01.2016

• Managed orders, shipping, and tracking for domestic accounts Professionally and efficiently answered phone lines, including customer service calls

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• Staffed company trade show booths throughout the U.S

• To connect with customers and increase awareness of new products Performed problem-solving and troubleshooting for product-related issues.

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• Trained new employees on customer service and organizing strategies.

• Negotiated prices, terms of sales and service agreements.

• Recorded accurate and efficient records in customer database. Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

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EDUCATION

High School Diploma

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