Air & Ground Cargo Logistics Specialist
Resume:
Calvin Boyd III
Trucking, Import / Export Cargo Guru
Charlotte, NC 28277
*************@*****.***
Professional Summary
Dynamic logistics professional with 8+ years of experience in customer service and operations. Demonstrated expertise in order processing, shipment management, and effective client communication across air and ground cargo roles.
Work Experience
Air Cargo Specialist for Delta Airlines
Unifi Aviation Charlotte Douglas International Airport-Charlotte, NC January 2021 to Present
• Served as a primary point of contact for coordinating inbound and outbound aircraft operations and cargo handling.
• Communicated with team members to ensure timely and accurate delivery of baggage and air cargo.
• Managed the transport of cargo to and from warehouse locations, ensuring order accuracy and fulfillment.
• Maintained detailed records of cargo movement and collaborated with cross-functional teams to resolve issues.
Air Cargo Warehouse Lead/USPS Mail Lead/Security Screening Trainer Jetstream Ground Services Charlotte Douglas International Airport-Charlotte, NC January 2020 to December 2021
• Received and processed USPS mail and packages, ensuring accurate sorting and redirection to outbound flights or trucks.
• Communicated with USPS and Delta Airlines to provide updates on mail volumes and resolve service- related questions.
• Utilized order management systems to book mail and cargo, maintaining up-to-date records and documentation.
• Led warehouse crew in safe and efficient handling of cargo, and addressed discrepancies or issues as they arose.
• Trained and consulted with security screeners, supporting team development and compliance with best practices.
Air Cargo Agent/Sorter/Clerk
Air General Charlotte Douglas International Airport-Charlotte, NC January 2018 to December 2020
• Received and sorted incoming mail and packages, redirecting them to appropriate outbound flights with accuracy.
• Utilized multiple systems to determine mail volume and routing, communicating updates to management and team members.
• Entered and scheduled outbound shipments, maintaining detailed records and supporting order fulfillment.
• Collaborated with ground crew and airline personnel to ensure timely and accurate delivery of shipments.
TMCare Fleet Representative
FleetNet America, Inc.-Cherryville, NC
January 2012 to December 2016
• Scheduled and maintained fleet maintenance programs, providing regular updates and reports to customers.
• Advised customers on repair timelines and followed up to ensure satisfaction and resolution of service requests.
• Managed vendor relationships to ensure timely delivery of services and addressed any discrepancies or issues.
• Assisted in resolving customer inquiries and provided support for emergency scheduling and roadside repairs.
Terminal Manager
J.F. Lomma, Inc. /Lomma Crane & Rigging / Lomma Warehouse / Lomma Trucking-Charlotte, NC January 2002 to January 2012
• Maintained cost-efficient terminal operations, ensuring customer satisfaction through effective service and communication.
• Provided quotations and managed customer service for rigging projects, addressing inquiries and resolving issues.
• Supervised warehouse operations, including inventory management, billing, and handling of inbound and outbound shipments.
• Managed US Customs bonded warehouse storage and documentation, supporting regulatory compliance and order accuracy.
• Scheduled freight and cargo bookings, coordinating with internal teams to ensure timely deliveries. Senior Project Manager
CBC, Inc. / CBC Express Trucking, Inc.-Shelby, NC
January 1993 to December 2002
• Supervised multiple projects, coordinating with teams to ensure accurate packing and shipment of capital equipment.
• Managed project budgeting, purchasing, and just-in-time delivery of materials, supporting customer satisfaction.
• Expedited domestic and international logistics, overseeing order fulfillment and shipping documentation.
• Managed warehousing, shipping, and receiving operations, ensuring timely and accurate deliveries. Research Assistant
Department of Philosophy University of North Carolina - Charlotte-Charlotte, NC January 1989 to December 1993
• Instrumental in administering a multi-departmental long-term research project funded by the National Science Foundation. • Performed daily empirical data collection, data entry, and collation of project database. • Analyzed data for the principal investigator and organized findings. Education
Geology (B.Sc)
University of North Carolina at Charlotte-Charlotte, NC September 1989 to December 1993
Philosophy (B.A.)
UNC Charlotte-Charlotte, NC
September 1988 to December 1993
High school diploma or GED
Bachelor’s degree in business administration
Associate's degree
Skills
• Customer service
• Order entry
• Order fulfillment management
• Data entry
• Account management
• Communication skills
• Written communication
• Phone communication
• Microsoft Office
• CRM software
• Logistics
• Problem solving
• Attention to detail
• Process improvement
• Relationship management
Languages
• English
Certifications and Licenses
Pallet Jack Certification
CPR Certification
OSHA 10
OSHA 30
Hazardous Waste Operations & Emergency Response Training Driver's License
Rough Terrain Forklift Certification
January 1994 to February 2026
Forklift to 50K pounds
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