Operations Coordinator and Customer Support

Akilah Turner

Operations Coordinator Associate Operations Coordinator

773-***-**** **********@*****.*** Chicago, US, United States

Summary

Accomplished Operations Coordinator with extensive experience in order management and customer relationship management, ensuring seamless shipment tracking and responsiveness. Spearheaded initiatives that improved data accuracy by 40%, directly impacting financial updates and customer trust. Highly skilled in problem-solving and time management, fostering a culture of accountability within teams. Dedicated to achieving operational success through innovative solutions and strategic oversight.

Experience

Operations Coordinator Sep 2007 - Nov 2025

CH Robinson

Chicago, US, United States

Follow through on standard customer/carrier request create orders, activate shipments, build and assign loads, schedule appointments, track and tracing shipments, financial generated carriers, advance payments, reject/cancel orders, enter orders, update and resole order status, build and update customer SOP’s

Coordinated cross-functional teams to streamline operational processes and enhance overall efficiency

Developed and maintained detailed project schedules to ensure timely completion of deliverables

Facilitated training sessions for new team members on operational procedures and software tools

Oversaw vendor relationships to negotiate contracts and ensure compliance with service level agreements

Managed daily operations and ensured smooth work ow across various departments

Collaborated with team members to achieve project goals and improve communication practices

Utilized project management software to track milestones and deliverables, ensuring alignment with strategic objectives

Conducted regular audits to ensure adherence to company policies and quality standards

Optimized supply chain logistics to reduce costs and improve delivery timelines

Coordinated the implementation of process improvements to increase efficiency throughout the organization

Led weekly meetings to discuss project updates, challenges, and opportunities for improvement

Maintained an organized documentation system to enhance data accessibility and transparency

Fostered a culture of continuous improvement by encouraging team feedback and innovative ideas

Established key performance indicators to measure success and drive accountability across operations

monitor task boards, data, entry accuracy, focus on data integrity, quality, and efficiency. Delegate work and answer questions. Collaborate with other associates to ensure customer commitments are met.

Associate Operations Coordinator

Providing shipment information creating orders, activating shipments building loads, assigning loads, scheduling appointments, tracking and tracing, shipments, events, and invoicing

Monitor transport and assign emailed accounts responding to customer and carrier request

Events utilizing knowledge game through SOP

Follow through on customer or carrier request to ensure satisfaction

Coordinated cross-functional teams to streamline operational work and enhance productivity across multiple projects.

Facilitated communication between departments to ensure alignment on project goals and timelines.

Monitored performance metrics to identify areas for improvement and optimize resource allocation.

Utilized project management software to track project progress and maintain comprehensive documentation.

Assisted in the creation of standard operating procedures to improve consistency in operations.

Analyzed operational processes and recommended enhancements that increased efficiency by 10%.

Supported the onboarding of new team members by providing training on operational processes and tools.

Maintained accurate records of operational activities and prepared reports for management review.

Implemented a feedback mechanism to gather input from team members, fostering a culture of continuous improvement.

Coordinated logistics for project-related events, ensuring smooth execution and adherence to timelines.

Developed training materials to enhance team understanding of operational tools and processes.

Participated in strategic planning sessions to align operational initiatives with organizational objectives.

Conducted research on best practices in operations management to drive innovation within the team.

Facilitated problem-solving sessions to address operational challenges and drive collaborative solutions.

Maintained an organized ling system for operational documents to ensure easy retrieval and compliance.

Monitored performance metrics to identify areas for improvement and optimize resource allocation.

Education

High School Diploma

Near North CMHS

1989 - 1993 Chicago, IL United States

Skills

Cross-Functional Expert Supply Chain Optimization Expert Order Management Expert

Collaboration

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