Operations & Talent Coordination Specialist

TAYLOR WOODS

Operations · Coordination · Customer Experience

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Venice, FL 34275 · 941-***-**** · *******.*****@*****.***

PROFESSIONAL SUMMARY

Detail-oriented operations professional with 14+ years of experience coordinating schedules, managing high-volume records, and delivering exceptional customer service. Proven ability to prioritize competing demands, drive process improvements, and serve as a steward of the customer experience. Strong communicator and fast learner, eager to bring organizational and project-management strengths to a Talent Operations role.

CORE COMPETENCIES

Interview & Appointment Coordination

Records Management & Data Integrity

Process Improvement

Cross-functional Communication

Data Tracking & Reporting

Vendor & Stakeholder Relations

Policy & Compliance

Microsoft Office Suite

ATS / CRM-style Systems (fast learner)

Project Management

Eastern Time Availability

Candidate / Customer Experience

PROFESSIONAL EXPERIENCE

General Manager 08/2024 – Present

Prime Group Holdings · Nokomis, FL

Coordinate daily operations and communications across clients, vendors, and partners to ensure a seamless end-to-end experience.

Recovered $14,000 in outstanding balances through targeted outreach and consistent follow-up; built and maintained detailed financial reports.

Maintain organized, audit-ready documentation across acquisition properties and ongoing operations.

Identify process inefficiencies and implement workflow improvements that drive productivity and sales.

Assistant Association Manager 11/2023 – Present

Del Webb–Cypress Falls · North Port, FL

Coordinate schedules and appointments with residents, vendors, and on-site associates, advocating for a positive experience at every touchpoint.

Audit and maintain accurate records of payments, communications, and compliance documentation in a highly organized pipeline.

Communicate effectively across phone, email, and in-person channels with owners, residents, and team members.

Track and analyze financial data; produce timely, accurate reports for leadership review.

Implement and enforce policies and procedures, ensuring compliance with local, state, and federal regulations.

Assistant Manager 02/2023 – 08/2023

Thompson Thrift · Venice, FL

Created and maintained electronic and paper filing systems, ensuring data integrity across high-volume records.

Managed office operations and scheduled appointments for department managers, balancing competing priorities and deadlines.

Established workflow processes and implemented modifications that improved overall team performance.

Reported to senior leadership on organizational performance and progress toward goals.

Resident Manager 10/2016 – 01/2021

Cedartree Property Management · Vancouver, WA

Managed, scheduled, and coordinated workload for a 6-person property management team, keeping daily activities and appointments on track.

Conducted move-ins, move-outs, and inspections, maintaining organized documentation for every interaction.

Resolved tenant concerns through proactive communication and conflict resolution, consistently advocating for a positive customer experience.

Maintained accurate records of payments, communications, and compliance documentation.

Property Manager / Office Administrator 11/2010 – 10/2016

Norris & Stevens · Portland, OR

Administered day-to-day operations for a pipeline of 200+ tenants, keeping records and communications consistently organized and up to date.

Maintained electronic and paper filing systems for easy retrieval of information, supporting team efficiency and audit readiness.

Reconciled account files, produced monthly reports, and applied analytical skills to identify trends and inform decisions.

Coordinated communications, registration, recordkeeping, and other administrative functions across multiple stakeholders.

Interacted with customers by phone, email, and in person to provide timely, accurate information.

EDUCATION

Business Administration Coursework

Chemeketa Community College · Salem, OR

ADDITIONAL

Fiduciary of the State of Florida

Available for core hours in Eastern Time (ET)

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