IT Engineer - System Administration & Support

JONATHAN ANDREWS

IT ENGINEER

Howell Township, New Jersey 07731, United States ************@*****.*** 862-***-**** PROFESSIONAL SUMMARY

IT Engineer with experience in technical support, system administration, network troubleshooting, and escalation management across ADT Security, Bumble, and Shore Business Solutions. Strong background in diagnosing hardware, software, and network issues; executing software installations and upgrades; documenting incidents clearly; and supporting stable, secure IT operations. Known for clear communication, problem-solving, and delivering reliable support in fast-paced environments.

AREAS OF EXPERTISE

• System administration

• Escalation management

• Software deployment and

upgrades

• Network troubleshooting

• Information security

• Remote support

• IT documentation

• Software testing

• Root cause analysis

• IT infrastructure

• Hardware troubleshooting

• Windows administration

PROFESSIONAL EXPERIENCE

IT Engineer, Shore Business Solutions

Wall, NJ

Feb 2025 to Present

• Planned and executed system-wide software deployments and upgrades, coordinating schedules to minimize downtime and ensure compliance with change-control procedures.

• Followed standardized procedures to diagnose, resolve, and escalate product- and system-related issues with clear prioritization and remediation plans.

• Conducted tests and inspections to evaluate product and service performance, documented findings, and recommended improvements to enhance reliability.

Tier 2 Technical Support Engineer, ADT Security

Manasquan, NJ

Jan 2023 to Feb 2025

• Troubleshot Tier 2 hardware, software, and network issues

• Diagnosed root causes using logs, monitoring tools, and remote access

• Escalated complex issues to engineering with clear documentation Systems Engineer, Bumble Feb 2022 to Dec 2023

• Developed and maintained backend APIs and microservices to support scalable application features and integrations.

• Collaborated on testing, debugging, and code optimization to improve performance and reduce defects.

• Contributed to cloud-native development and automation efforts to streamline deployment and operational workflows. EDUCATION

New Jersey City University, Jersey City

Bachelor of Science

Sept 2017 to May 2021

Computer Science Jersey City May 2021 Minor in Sports Psychology ************@*****.*** Page 1

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