Documentation & Project Operations Specialist

Professional Summary

Documentation and Project Operations Professional with experience supporting enterprise digital content, documentation management, technology implementations, and cross-functional business operations. Proven ability to coordinate content updates, maintain documentation accuracy, manage stakeholder requests, organize information across SharePoint and enterprise systems, and support large-scale business initiatives requiring exceptional attention to detail. Skilled at collaborating with business leaders, technical teams, writers, designers, vendors, and customers to ensure content quality, compliance, and timely execution. Advanced user of Microsoft 365, SharePoint, SAP, IFS10, Salesforce, and Excel with a strong background in process improvement, content governance, and operational excellence.

Skills & Abilities

·Digital Content Management

·Documentation Management

·SharePoint

·Website & Intranet Content Support

·Stakeholder Communication

·Project Coordination

·Process Improvement

·Change Management

·Outlook

·SAP

·Salesforce CRM

·Microsoft Excel

·SharePoint

·Content Publishing Support

·Content Auditing

·Content Organization

·Metadata & Document Accuracy

·Cross-Functional Collaboration

·Content Request Management

·Workflow Documentation

·Microsoft Word

·Records Management

·Reporting & Status Updates

·IFS10 ERP

·Vertex

·Microsoft Teams

·Quality Assurance

Professional Experience

PROJECT ADMINISTRATOR NORTH AMERICA PROJECTS NEDERMAN JANUARY 2024 – MAY 2026

Coordinated documentation, communications, and project information across Project Managers, Finance, Sales, Operations, vendors, and customers supporting multiple concurrent enterprise initiatives.

Managed high volumes of project documentation including contracts, customer correspondence, invoices, project records, and implementation deliverables while ensuring accuracy, consistency, and compliance.

Maintained SharePoint and enterprise documentation repositories, supporting organization, accessibility, and document quality across project teams.

Processed and prioritized documentation requests from internal stakeholders while tracking status, deadlines, and completion.

Reviewed documentation for completeness, accuracy, formatting consistency, and compliance with organizational standards before distribution.

Supported enterprise documentation cleanup, record maintenance, and process improvements by organizing files, standardizing templates, and improving document workflows.

Generated reports and dashboards providing stakeholders visibility into project status, documentation progress, financial milestones, and operational metrics.

Coordinated cross-functional communications ensuring stakeholders received timely project updates and required documentation.

Created and maintained Standard Operating Procedures (SOPs), templates, and documentation standards to improve consistency and operational efficiency.

Utilized Microsoft 365, SharePoint, IFS10 ERP, Vertex, and Excel to manage documentation, reporting, workflow tracking, and business operations.

SAP MASTER DATA SPECIALIST CONTINENTAL TIRES OF NORTH AMERICA FEBRUARY 2022 – DECEMBER 2023

Managed enterprise business content and master data ensuring accuracy, consistency, and compliance across multiple functional areas.

Reviewed, validated, and maintained business information while supporting governance standards and documentation quality.

Collaborated with business stakeholders to resolve data issues, improve information quality, and support operational initiatives.

Generated reports supporting business analysis, process improvements, and decision-making.

Maintained documentation supporting enterprise system updates and ongoing operational requirements.

SAP PROCURE TO PAYMENT PROJECT COORDINATOR DELEK US HOLDINGS JANUARY 2022 – DECEMBER 2022

Coordinated enterprise communications supporting SAP implementation and onboarding initiatives.

Developed user documentation, training materials, process guides, and internal communications supporting organizational change.

Managed documentation updates, tracked stakeholder requests, and maintained implementation records.

Supported content organization, documentation accuracy, and knowledge sharing throughout deployment.

Coordinated cross-functional communications among HR, IT, Supply Chain, and business leaders.

PROJECT COORDINATOR – SAFETY & INDUSTRIAL BUSINESS GROUP USAC 3M DECEMBER 2020 – DECEMBER 2021

Coordinated executive communications, project documentation, and technical content supporting Product Management and R&D initiatives.

Prepared leadership updates, meeting materials, status reports, and documentation for enterprise programs.

Maintained project records, tracked deliverables, and coordinated stakeholder communications across multiple teams.

Supported organizational communication efforts ensuring timely distribution of project information.

OTC CUSTOMER SERVICE PROJECT CONSULTANT ALBEMARLE CORPORATION SEPTEMBER 2019 – OCTOBER 2020

Handled order management, and customer interfacing communication with internal Albemarle functions including sales, business, logistics, and manufacturing. Created Purchase Orders, Debits, and credits and worked with AP & AP to audit accounts for payment.

Maintained customer documentation and business records ensuring accuracy across ERP systems.

Managed high-volume communications with Sales, Manufacturing, Logistics, Finance, and customers.

Researched documentation discrepancies and coordinated corrections improving invoice acceptance by 85%.

Supported process documentation and continuous improvement initiatives.

DISTRIBUTION SERVICES SPECIALIST FOR CONDE NAST & HEARST PUBLICATIONS PUBWORX MAY 2019 – SEPTEMBER 2019

Developed multiple relationships with industry and third-party publishers ensure over 20 national magazines including GQ, Vogue and Vanity Fair are distributed to all subscribers, vendors, and other third-party distributors globally.

Met multiple logistic requirements and deadlines.

Provided ongoing operational process analysis, communicated project status, and identified and resolved operational issues and constraints.

MRO BUYER SANMINA NOVEMBER 2016 – JANUARY 2018

Managed MRO procurement operations for a high-volume manufacturing facility, coordinating multiple purchasing projects and ensuring uninterrupted plant operations. Prepared RFQ/Bid packages for diverse commodities including but not limited to various MRO-related commodities, equipment related to Plant operation, and Assemblies.

Created and managed Purchase Orders (POs) for maintenance, repair, and operations materials supporting both Siemens and Philips customer programs.

Streamlined procurement and supply chain processes to improve material availability while maintaining inventory control and cost efficiency.

PROGRAM COORDINATOR SANMINA NOVEMBER 2015 – NOVEMBER 2016

Provided direct administrative and project coordination support to the Diebold Program Manager, ensuring the successful execution of daily program activities.

Managed the full Purchase Order lifecycle for machines and materials, ensuring accurate booking and tracking within Oracle ERP for construction projects

Led a $3.5 million buyback program, coordinating efforts between buyers, planners, inventory control specialists, technicians, and customer stakeholders.

MATERIAL HANDLER / LEAN PROCESS COORDINATOR SANMINA SEPTEMBER 2014 – NOVEMBER 2015

Designed and implemented a Lean Water Spider Program that improved material flow and inventory management across six departments within the Siemens Medical Repair Division.

Managed Kanban inventory replenishment processes, ensuring continuous material availability and supporting operational efficiency goals.

Trained and supervised a team of eight employees, improving workflow consistency, productivity, and inventory accuracy.

JUNIOR PROJECT MANAGER & OFFICE MANAGER SOUTHERN HOME SERVICES MAY 2013 – MAY 2014

As a Junior Project Manager, I actively contributed to the execution phases through project closure for construction projects while efficiently handling all office and administrative duties.

Management of Operations: Oversaw day-to-day operations for a two and a half million-dollar exterior contractor company. Responsibilities included managing budgets, ensuring excellent customer service, managing subcontractors, and maintaining high standards of quality assurance.

Project Administration: Served as a project administrator, acting as the primary point of contact from project initiation to completion for roofing, siding, and window projects. Successfully navigated various permit processes with Building & Zoning officials, ensuring compliance with regulations.

CRM Integration (Salesforce): Coordinated Salesforce CRM implementation including documentation updates, user communications, training coordination, data migration support, and process documentation.

EDUCATION

B.A. IN GEOGRAPHY MAY 1996 UNIVERSITY OF NORTH CAROLINA AT GREENSBORO, GREENSBORO, NORTH CAROLINA

B.A. IN PSYCHOLOGY MAY 1996 UNIVERSITY OF NORTH CAROLINA AT GREENSBORO, GREENSBORO, NORTH CAROLINA

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