Customer Service & Operations Support Specialist

DANIEL FERNANDEZ

Customer Service, Operations & Administrative Support

Sumter, SC 803-***-**** **************@*****.*** bold.pro/my/daniel-fernandez-260********* PROFESSIONAL SUMMARY

Customer service, operations, and administrative support professional with remote and on-site experience in high-volume customer communication, appointment setting, customer records, vendor communication, office administration, inventory coordination, materials support, and employee training. Skilled at maintaining accurate records, following structured workflows, routing issues, updating reports, supporting daily operations, and communicating clearly by phone and email. CORE SKILLS

Customer & Account Support: Customer service, customer relations, phone and email communication, complaint resolution, service explanations, issue routing, customer records Administrative Support: Data entry, scheduling, office organization, report updates, document handling, physical and digital records, workflow compliance, internal communication

Operations & Materials Support: Inventory coordination, supply ordering, vendor communication, materials tracking, office supplies, paper pallets, ink containers, tool-assisted pallet movement, retail operations Tools & Remote Work: Microsoft Outlook, Microsoft Teams, Microsoft Word, Google Docs, Windows, iOS, CRM workflows, Adobe Photoshop

Team Support: Employee training, teamwork, time management, reliability, planned scheduling, problem solving, customer satisfaction

PROFESSIONAL EXPERIENCE

Sales Associate (Remote) TruGreen LTD Partnership Sumter, SC February 2023 - May 2026

• Handled 200+ outbound customer calls daily in a fully remote environment while following structured workflows, service procedures, and documentation expectations.

• Explained lawn care, horticultural, and insect-prevention service options to customers nationwide while responding to questions, concerns, and account needs.

• Maintained accurate customer records, updated account information, and documented customer interactions according to company standards.

• Supported appointment setting, service coordination, customer follow-up, and account communication across a high-volume phone environment.

Customer Service Representative Spectrum Graphix Milford, CT May 2017 - November 2019

• Served as a primary point of contact for customer and vendor communications by phone and email.

• Routed inquiries to appropriate departments to support timely resolution, accurate follow-through, and clear internal communication.

• Maintained physical and digital records, updated reports, coordinated internal projects, and supported general office administration.

• Tracked and replenished office supplies, paper pallets, ink containers, and production materials while supporting safe materials handling and tool-assisted pallet movement.

Cart Pusher / Grocery Support ShopRite Milford, CT August 2015 - April 2022

• Collected and staged shopping carts to maintain safe, efficient store operations and a clean customer-facing environment.

• Assisted customers in the parking lot and store, bagged groceries, and supported cashier operations during peak periods.

• Recognized as a top-performing cart pusher and selected to train 3 new hires on store support tasks, safety procedures, and customer assistance.

• Maintained strong attendance, planned time off in advance when possible, and supported daily team operations with consistent reliability.

EDUCATION

High School Diploma, Electronics Engineering Platt Technical High School Milford, CT 2009 - June 2013 Completed a four-year technical and academic program focused on electronics engineering fundamentals and electronics technologies.

WORK AUTHORIZATION

Authorized to work in the United States.

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