Program Coordinator and Case Management Specialist

Mallory Thompson

**** ****** ***** **** ******, WV 304-***-**** ***************@*****.***

SUMMARY

Dedicated and industrious team player with exceptional people skills and strong aptitude for rapid learning and high-quality output. Proficient creation and maintenance, case management, and advanced computer skills. Experienced in both individual and group settings, with proven problem-skills abilities and effective communication skills. Adept at building relationship, collaborating with divert teams, and delivering results and dynamic environments.

PROFESSIONAL EXPERIENCE

May 2022-Present

Coordinator of Programs, Public Defender Services, Charleston, WV

Developed and implemented ongoing training programs for seven Recovery Coaches, seven Parent Representative Navigators, and one SWIFT Defense Social Worker.

Identified and pursued grant opportunities for Public Defender Services and 19 Public Defender Corporations.

Researched and updated community resources and training opportunities for Public Defender Services and 19 Public Defender Corporations.

Acted as a liaison between core staff and attorneys within Public Defender Services.

Coordinated meetings, services, trainings, and events for the Public Defender Service Youth Task Force.

Established and managed the Abuse/Neglect Task Force, organizing meetings and events for representatives involved in Abuse/Neglect cases.

Engaged with and managed VISTA Volunteers and interns.

Oversaw the OJJD Grant for four years, conducting monthly training sessions with the Youth Task Force and external professionals for youth defense practitioners.

Provided support for additional programs and services as needed.

January 2022 – May 2022

Title IV-E Coordinator, Public Defender Services, Charleston, WV

Oversaw six Parent Representative Navigator (PRN) programs across West Virginia, ensuring effective operations and program compliance.

Acted as the primary point of contact for resolving conflicts and addressing program-related issues.

Managed training and development activities, enhancing skills and knowledge for program staff.

Monitored intake processes and tracked program goals, ensuring accurate documentation and progress reporting.

Expanded the PRN program by building relationships with offices needing additional support and resources.

April 2018 – December 2021

Recovery Coach, 25th Judicial Circuit Public Defender Corporation, Madison, WV

Receive referral from attorneys in four circuits (Substance Use Disorder, Mental Health, Housing, etc.)

Worked and attended treatment team meetings for Adult Drug Courts/Family Treatment Courts

Kept track of all referrals and monitored progress for 18 months

Worked with many different facilities across the state.

VOLUNTEER WORK

May 2021 – Present

Board Member, Southern WV Drug Courts, Logan, WV

May 2021 – Present

Marshall Health CORE (Creating Opportunities for Recovery Employment) Board Member, Huntington, WV

SKILLS

Google Docs, Microsoft Office, multi-phone line system, 48 WPM Typing, problem solving

EDUCATION

Van Jr. Sr. High School, West Virginia

General Degree - 2008

West Virginia Certification Board for Addiction and Prevention Professionals, Inc.

Peer Recovery Support Specialist – 2020-present

The University of Arizona Global Campus University, California

Bachelor’s degree in psychology with a minor in Social and Criminal Justice - 2022

The University of Arizona Global Campus University, California

Master’s degree in psychology – August 2023

University of Arizona -CITI Program – Completion Date: 1/19/23 – Expiration Date 1/19/2026

Social & Behavioral Research – Basic/Refresher – Curriculum Group

Social & Behavioral Research – Basic/Refresher – Course Learner Group

Awards

Interviewed by NBCs Kate Snow, Saving Boone County: Fighting for lives in a place ravaged by opioids – 2018.

The GUILD Award from Public Defender Services – 2020

New Frontier Award, WVAADC, Inc. – 2021

West Virginia State Department of Administration Employee of the Month – October 2023

Recognition of my participation in the for the West Virginia Tree Survey - 2024

References

Troy Adams – W.Va. Federal Prosecutor – 304-***-****

Jodi Lafferty – Office Manager – 304-***-****

Kelsey Jones – Human Resource Director, Spectra Premium – 1-765-***-****

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