Client Support Specialist - Customer Service

Tianna Washington

Justice IL *****

Mobile: 708-***-****) email address: *********@*****.***

OBJECTIVE: Customer-focused Client Support Specialist with over 5 years of experience providing exceptional customer service, handling inbound and outbound calls, processing payments, resolving customer inquiries, and maintaining accurate records. Experienced working in insurance, retail, pharmacy, and administrative environments with strong attention to detail and excellent communication skills. Proficient in Microsoft Office, data entry, customer account management, and de-escalation techniques. Recognized for dependability, professionalism, empathy, and the ability to build positive customer relationships while meeting performance expectations.

EDUCATION: High School Diploma, 2020/ Argo Community High School

Some college- 2023-2024/ Northwestern college

Core Qualifications

Customer Service Excellence

Inbound & Outbound Calls

Customer Account Support

Data Entry & Documentation

Payment Processing

Problem Resolution

Active Listening

De-escalation Techniques

Microsoft Word, Excel & Teams

Google Workspace

Time Management

Multitasking

Insurance & Financial Services Support

HIPAA Compliance

Attention to Detail

Remote Work Readiness

Email communication

Appointment Scheduling

Nice CX One

Chat Support

Claim Support

CRM

Western & Southern Financial Group

Client Support Specialist June 2025 – Present

Handle inbound and outbound customer service calls regarding insurance policies and account inquiries.

Assist clients with policy questions and provide accurate information regarding coverage and benefits.

Process client payments and maintain detailed customer records.

Enter and verify customer information with a high level of accuracy.

Communicate professionally with clients, agents, and internal departments.

Utilize Microsoft Word, Excel, Teams, and company systems to support daily operations.

Resolve customer concerns while maintaining a positive customer experience.

Support administrative and clerical functions in a fast-paced office environment.

Work with Nice CX One Systems daily

Walgreens

Pharmacy Technician July 2024 – January 2025

Delivered exceptional customer service while assisting patients with prescription-related questions.

Managed high-volume data entry and maintained accurate patient information.

Handled confidential information while maintaining HIPAA compliance.

Resolved customer concerns and referred complex issues to pharmacists when appropriate.

Demonstrated strong attention to detail while processing prescriptions and patient records.

Grayhill Inc.

Assembly Line Worker / Data Entry Associate August 2022 – May 2024

Performed accurate data entry for customer shipments and inventory records.

Verified information and maintained quality standards to ensure accuracy.

Demonstrated strong organizational skills and attention to detail.

Worked independently and collaboratively to meet production deadlines.

TJ Maxx/HomeGoods

Sales Floor Associate September 2019 – August 2022

Assisted customers with product inquiries and store navigation.

Answered customer phone calls regarding inventory and merchandise availability.

Resolved customer concerns while maintaining a positive shopping experience.

Supported promotional events and maintained organized sales floor displays.

Built strong customer relationships through professional and friendly service.

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