Customer Service & Warehouse Operations

Erika Ross

Cypress, TX ***** +1-346-***-**** *********@*****.***

Willing to relocate: Anywhere

Work Experience

Call Center Representative

Wes Bryan, TX

September 2023 to January 2025

Outbound calling

Warehouse Clerk/Shipping & Receiving

Neiman Marcus Group Dallas, TX

May 2023 to November 2024

Warehouse clerk, Packaging, Shipping and Receiving, labeling and Cleaning Cashier/MIT

Popeye's Restaurants Bryan, TX

June 2019 to April 2023

Taking orders, handing out food, handling money and cleaning. Warehouse Worker

Nordstrom Dallas, TX

February 2018 to May 2019

Warehouse Clerk

Shift Lead

Jack in the Box Temple, TX

March 2014 to July 2017

Take orders, give orders, handle money and safe.

Bagger

Krogers Bryan, TX

November 2010 to August 2013

Bag groceries and get grocery baskets.

Sonic Carhop

Sonic Bryan, TX

March 2009 to September 2010

Taking orders and giving orders out.

Education

Math (Dipolma)

Bryan High Bryan, TX

January 2005 to December 2009

Math (Dipolma)

Bryan High Bryan, TX

2005 to 2009

Upper secondary education

Skills

Quality assurance within food and beverage industry Call center agent experience Hazardous material handling Mechanical troubleshooting Shelf stocking Hotel experience Cash register operations Computer operation Customer support Machine operation Interpreting technical drawings Serving Experience Customer relationship management Sales Driving Pickup truck operation Event on-site coordination Direct sales Balancing cash drawers Client interaction via phone calls Management Computer skills Production Retail sales transactions Customer communication Supervising experience Interpersonal skills Cash register Color management Manufacturing Organizational skills Outbound sales Sewing Retail math Merchandising Inside sales Food processing POS Attention to detail Clean workspace maintenance TikTok Printed materials color matching Dental insurance Machining Machine operator experience Backroom stock organization Order tracking B2C Adobe Acrobat Order taking Detecting counterfeit currency Guest relations Greeting customers Team management Customer service Food production Mac OS In-person customer service Administrative experience Manual handling Basic math Forklift Math Host/Hostess Quality control Maintaining an organized workspace Food Safety Order processing Shipping & receiving Customer complaint resolution Delivery driver experience Ability to follow instructions Mopping Processing cash transactions Retail sales Food Service Hospitality Coffee experience Food Handling Rulers Pallet jack Packaging Sanitizing surfaces Banquet experience Kitchen Experience Research Data collection Heavy lifting Price tagging Call center experience Cash handling Manufacturing company experience Blueprint specification interpretation Restaurant experience Mechanical knowledge Payment card processing Task prioritization Finished product defect inspection Phone etiquette Milling Managed care Teamwork Color correction (printed materials) Cashiering Report preparation Content creation Communication skills Leadership Time management Outbound calling Assembly Mobile devices Food preparation Numeracy Materials handling Warehouse experience Packing iOS Assembly line

Languages

English

Certifications and Licenses

CDL A

Food Handler Certification

Driver's License

September 2020 to April 2029

ServSafe

Driver's License

Non-CDL Class C

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