Remote Enrollment Advisor Customer Service

TiJeana Williams

Enthusiastic and reliable professional with strong interpersonal and

communication skills, eager to contribute to a dynamic customer service team. Known for a positive attitude, quick learning, and a genuine passion for helping customers find effective solutions.

USA +1-706-***-**** *****************@*****.*** Professional Summary

Diligent customer service representative with 9 plus in support roles across various industries, including telecommunications and healthcare. Proven ability to resolve complex customer inquiries, negotiate payment arrangements, and enhance customer satisfaction through effective communication and problem-solving skills. Skilled in CRM systems and maintaining detailed records, with a focus on improving response times and ensuring compliance with company policies.

Work Experience

CSR - Customer Service Representative (Remote)

TSI - Transworld System, Inc Augusta, GA

December 2024 to May 2025

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

• Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation

• Identified trends in non-payment or late payments, recommending proactive measures to mitigate future risks

• Developed customized repayment plans tailored to individual debtor's financial situation while ensuring compliance with company policies

• Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines Care Specialist

Serenity Behavioral Health Systems Augusta, GA

May 2024 to October 2024

• Offers emotional support during difficult times by providing a safe environment for open communication

• Assesses crisis situations and provided appropriate interventions when necessary

• Maintains accurate records of client interactions, including assessment results, treatment plans, progress notes, and reports

• Records individual conditions and vital signs before and after medical visits

• Supports bathing, dressing, and personal care needs

• Assists with meal planning to meet nutrional plans

• Medication administration

• Launders clothing and bedding to prevent infection CSR - Customer Service Representative (Remote)

CloudCall Virtual logistics Duluth, GA

October 2023 to January 2024

• Resolved customer complaints promptly and efficiently

• Gathered customer feedback through surveys and used the data to improve customer service

• Tracked orders from start to finish to ensure timely delivery of goods or services

• Maintained detailed records of customer interactions, transactions, and comments for future reference

• Maintained a high level of professionalism when dealing with customers

• Answered customer inquiries via phone, email, and chat

• De- escalated problematic customer concerns, maintaining calm, friendly demeanor Assembly Worker entry level

CRRC Sifang America, Inc. Chicago, IL

November 2022 to February 2023

• Collaborated with other team members to complete projects in an efficient manner

• Cross trained in different areas

• Followed blueprints, diagrams, sketches and verbal instructions for assembly procedures

• Organized supplies and materials needed for assembly operations

• Repaired defective parts or components as necessary according to established procedures

• Maintained a clean work area to ensure safety standards were met

• Inspected assemblies for proper fit, finish and function before installation into final product

• Assembled components using hand tools and power tools FC Associate I

Amazon Warehouse Monee, IL

August 2020 to February 2022

• Collaborated with other departments to provide excellent customer service

• Ensured all products were properly labeled according to company standards

• Demonstrated strong problem-solving skills when dealing with difficult situations

• Prepared orders for shipment by selecting proper containers and packing materials

• Repackaged bulk items into smaller quantities for individual sale or distribution

• Maintained a clean and safe work environment by adhering to company policies and regulations Caregiver

Home Helpers Home Care Schererville, IN

July 2018 to August 2020

• Bathing and grooming

• Laundry and helping with dressing

• Food shopping and meal prep

• Light housekeeping

• Managing medications and assistance with administering

• Transportation

• Mobility assistance

• Companionship and emotional support

Education

Medical administrative assistance (Trade school)

Carrington College California-Sacramento Remote

September 2025 to Present

Medical Assisting (Certification)

everest college Merrionette Park, IL

June 2012 to November 2013

Skills

Phone etiquette CRM system proficiency Customer service Multi-line phone systems Warehouse experience Call center Productivity software Managing customer accounts Conflict management Documentation GPS Insurance verification Technical support Order inquiry handling Customer support experience within telecommunications industry Patient observation Microsoft Excel Front desk Patient interaction Administrative experience Windows Critical thinking Technical troubleshooting support Patient Care Attention to detail Caregiving Communication skills Typing Maintaining patient confidentiality Customer communication Improving customer support response time - Customer support response time improved (11-20%) Microsoft Office HIPAA Care Planning Writing skills Microsoft Word Manufacturing Behavioral support Customer issue escalation Client interaction via phone calls Customer inquiry handling Handling customer inquiries Medical Office Experience Microsoft Teams Billing issue inquiries Order processing Computer literacy Technical Proficiency Medication Administration Additional Information

Authorized to work in the US for any employer

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