Operations & Billing Documentation Specialist
Resume:
PROFESSIONAL SUMMARY
Detail-oriented and Operations professional with experience supporting
invoicing processing and financial documentation in fast-paced service environments. Proven ability to review, verify, and reconcile time, labor, and invoice data with a high degree of accuracy while meeting strict deadlines. Experienced in collaborating with field staff and management to ensure compliance with company policies, and support timely billing and work order cycles. Known for maintaining confidentiality, improving documentation quality, and contributing to efficient, well-organized financial operations.
PROFESSIONAL EXPERIENCE
23rd Group - Senior Planned Maintenance Specialist Remote
03/2024 - Current
ERS - Regional Manager/Dispatcher
Remote
02/2023 - 01/2024
Hammond, Louisiana 70403
***********@*****.***
WWW: Bold Profile
SKILLS
EDUCATION
High School Diploma
CERTIFICATIONS
Hannah LeBlanc
Conducted routine inspections to ensure facility compliance with safety and maintenance standards.
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Developed and implemented preventive maintenance schedules for equipment and machinery.
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Trained junior staff on maintenance procedures and best practices for operational efficiency.
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Collaborated with cross-functional teams to troubleshoot and resolve technical issues promptly.
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Trained new team members on billing software and company protocols to ensure consistency.
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Processed and verified invoices for accuracy and compliance with company policies.
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Managed billing inquiries, resolving discrepancies to enhance customer satisfaction.
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● Researched and resolved billing discrepancies to enable accurate billing. Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
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● Dispatching Technicians
● Scheduling services
● Analyzing Data, Data entry
● Conversed with customers to discuss service needs and offer solutions
● Data entry proficiency
● Invoice generation
● Month-end closing procedures
● Microsoft Office
Cosmetology June 2014 Aveda Arts
& Institute
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GED January 2012 Northshore
Technical Community College
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Sport Clips - Recruiting Manager/Brand Ambassador
05/2014 - 02/2023
REFERENCES
ACCOMPLISHMENTS
SOFTWARE
Microsoft Office
Strategized business operations, merchandising strategies, and personnel moves
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● Aligned procedures and protocols with changing business demands. Adept to working collaboratively with cross-functional teams to identify and meet recruitment needs
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● Scheduling Services
● Social Media platforms to recruit candidates
● Recruited, interviewed, and hired employees.
Communicated with surrounding Cosmetology Institutes to conduct workshops, classes, and education. Implemented mentoring program to promote positive feedback and engagement
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● Onboarded new employees with training and new hire documentation Approached strangers and interacted in natural conversation with goal of developing brand loyalty
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● Prioritized tasks in order of importance
Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
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● Reviewed and implemented new company initiatives Conducting structured interviews to assess candidate qualifications and fit for positions
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● Managing multiple locations
● Managing team members with clear communications to ensure success Established team priorities, maintained schedules, and monitored performance
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● Defined clear targets and objectives
● Brittany, Strahan, Manager of Operations, ERS, 2020-04, 2024-02
● Jeremy, Aydell, Owner, Sport Clips, 2007-01
● Omega, Bruce, Senior Manager, Sport Clips, 2018-01
● 15K Club October 2016 Jeremy Aydell, Owner
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