IT Network Automation & Support Professional

Name: John Billups Jr

Location: Little Rock, AR

Availability for Interview: Immediate

Availability to Start: Immediate

Email: ***********@*****.***

Education and Certification:

BS Major in Computer Science, University of Arkansas, AR (2006)

Ronald McNair Scholar Computer Science @ UALR.

Microsoft Certified MCP, DELL Certification, Microsoft Certified A+, Network +, MCITP, CCNA, CCNP, CISCO ASA & Global Netbrain University Networking Automation Assistance 2021

Microsoft Global Fednet clearances CSE & GME for United States Government

Certificate in Microsoft Windows 2003 Network & Operating Systems Essentials

Summary:

Extensive background with HP & Cisco devices & Aruba Networks. Meraki Wireless SDWAN SilverPeak

Implementation configuration. Extensive background in Microsoft Server systems updates, imaging, configuration and testing of PCs and laptops.

Experienced in developing unique troubleshooting techniques, executing high-quality repairs, and providing sound installation services to customers.

Experience with Ansible Open Source Tool Managing cloud, server and network devices, GCP Management tools.

Qualified to repair Windows Operating Systems and offer a track record of providing quality tier-2 and 3 support, testing, installing, repairing and maintaining a diverse range of Network hardware devices (Cisco routers & Switches, software, peripherals, LAN & WAN services.

Automation Netbrain various clients networks.

Exposure in 4G/5G Wireless Agentic AI and MCP Protocol

Build and maintain CI/CD pipelines (Azure DevOps, GitHub Actions, etc.)

Azure configuration management

Incident management

PowerShell Experience

Manage containerized workloads on Azure AKS

Create dashboards and alerts using KQL and Azure Monitor

NetScaler's for ICA proxy, Citrix VDI, Microsoft Office 365, Azure AD, AWS, Zscaler Cloud-based,

ZTNA- Zero Trust Network Access, Experienced with Okta, AWS, Cloud Based services, DUO Multi-Factor Authentication Various Network troubleshooting & support application tools, DNS, TCP/IP & DHCP & Active Directory.

Global site to site Load balancing configuration and monitoring various global clients

Participated actively in proof-of-concept projects implementation which included storage and

backup solutions from private cloud providers Amazon AWS & Microsoft Azure.

Palo Alto & Fortinet Firewalls 10 years

Cisco Wireless, Arista Wireless & Aruba Networks- 25 years experience

Experienced with Cisco Meriaki Support & Ticketing

Configure, maintain, and support Cisco Unified Communication Manager, Cisco Unity Connection, Cisco Voice Gateways & Troubleshooting CUCM, CUC, VG issues within core voice infrastructure.

Checkpoint and network tools, such as, SyslogNG, SevOne, Spectrum, Splunk, tcpdump and Qradar, for network troubleshooting and monitoring 10 plus years.

Experiences with 4G & 5G wireless networks 10 years. NNI provisioning & Testing

Experience with Secure Web Gateway(SWG), Secure Service Edge(SSE), and SASE solution

Sonic Appliance NSA Gen 7 Network Security, Intrusion prevention, VPN, application control, malware analysis, URL Filtering, DNS Security Geo-IP & Bot-net services.

Experience with troubleshooting Sonic (open Networking in the Cloud for Various Clients.

Team Lead in Global/National Access Management 15 years.

Technologies:

Network: Routing and Switching, TCP/IP networking, routing, Palo Alto firewalls, Juniper SRX firewalls, Cisco ASA firewalls, Fortinet firewalls and 5+ years of VOIP support installation and setup, experience with Cisco Unified CME, Cisco Meeting place, Cisco conferencing, VMware VCenter Server EXS 3.5 & Virtual Machines, McAFee Antivirus 10.x and higher, AWS, Okta, DHCP & DNS

Wireless Agentic AI and MCP Protocol

Citrix XenApp 5.0 Server Administrator, Numara Track IT 10.0 Helpdesk software, Windows Update Server, Microsoft Dynamics SL, VPC/VNET/GLB/EndPoints/TGW/Direct Connect/Express Route

I-NETWORKS- Daily support of a variety of virtual technologies for optimize utilization remotely

Ansible Suite cloud provisioning

PC, Client/Server, networking applications, Microsoft System Configuration Manager software

server 2003-2016 Trainer of Adobe Acrobat Pro XI, Cisco Routers/Hubs, Calix devices, Adtran 5000 series, Ciena Switches, Redback Bras, Dell Blade 1855 servers.

Aruba Wireless LAN With Aruba

Central Mobility Master. Knowledge and/or experience with Clearpass and Airwave appliances, Aruba Wireless controller technologies and wireless access points. Aruba Licensing endpoints, health statistics, managed services, access tracker, configuration policies and server management through ClearPass software.

experienced with (Cisco Nexus7K,5K,2K, Cisco 6500, 4500, 3750, 2900 Series), Cisco UCS Manager, Google apps, Microsoft Office Applications 95-to 2016, Microsoft Office 365. Worked in a Wireless, SSL\VPN

Experienced with HIPPA Security best practices 8 plus years monitoring & reporting, Access Management & permission controls LAN/WAN .

Over 20 years of Tier 2 and Tier 3 level Support with Network Operations United States Data Centers Federal & Local Governments.

Professional Experinece:

Network Engineer – Freelancer IT Contractor – Sep 20025

– Present

Various IT Companies assisting with remote daily requests for part time fill-ins for local IT Consulting on network troubleshooting. Duties assigned as comporation ticketing support.

NSP Network Engineer -F2 Feb 2025 – Sep 2025

Field Engineer IV – Network Team

Assist with day to operation while conducting & Managing equipment replacement throughout various locations. Networking devices and infrastructure deployments as assigned. Created reusable Terraform modules for standardized network architecture and faster deployments

Oaklawn Casino & Gaming Resort, Little Rock, AR Nov 2023 – Aug 2024

Network Engineer

Daily management of network infrastructure.

Troubleshooting Cisco routers, switches and wireless networks support.

Implementation of Infoblox & Management.

Daily monitoring of networking security principles and technologies.

Management of Cisco Meraki, Stealth services and Administration services.

Infoblox management Administration of Aruba Wi-Fi vulnerabilities and Daily Helpdesk support campus networks. SDWAN support.

Sonic Cloud Support Open Networking.

Zscaler daily support.

Wipro LLC-Redmond, WA May 2022 – Mar 2023

Azure Senior Network Engineer

Senior Support Engineer/ Microsoft Federal Government DOJ Data Centers – Daily management of I-Networks support including troubleshooting version 6.0 traffic grooming.

Monitoring packets and latency issues due to port utilization. Data analysis on network statistics of network topology. Frequent maintenance of devices upgrades per recommended uptime standard practices

Muti-Domain Orchestration – Transport Global Connectivity various clients

Daily Cloud GCP Tools support through management A - Team priority SLA outage call tickets for various client services. Remote management with Wireless Aruba Networks, Analysis and trending device category. VPC/VNET/GLB/EndPoints/TGW/Direct Connect/Express Rout.

Daily Support Ticketing and team Lead ongoing projects as assigned through ICM.

Daily Support of Web Gateways, Zscaler

Infoblox & Palo Alto.

Experiences with 4G & 5G wireless networks 5 years. NNI provisioning & Testing

Palo Alto support ticket specific

Cisco Meraki & Aruba Extensive support of Routing Protocols/Technologies such BGP,OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.

Implemented URL policies, URL Categories, Cloud policies in Zscaler.

Strong understanding of application communication methodologies.

Troubleshooting SDWAN

Daily Support for Ansible management software automation tool

Skilled in integrating SD-WAN solutions with cloud platforms like AWS, Azure.

Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.

Act as technical lead for our Managed Services Network team, ensuring the efficient resolution of Customer incident and support requests.

Utilized Infoblox IPAM capabilities for centralized management of IP addresses, subnetting, and IP address tracking.

Provide technical assistance, escalation, and leadership for supported enterprise networks including connectivity, switches, routers, firewalls, wireless, and WAN technologies

Install, configure, and manage highly available and secure networks. Team Lead on various company specific projects and oncall rotation.

AccountabilIT, Atlanta, GA Aug 2021 – Mar 2022

Network Analyts-Managed Services\Operations

Daily remote support for various clients.

Routing protocols on Juniper, Cisco Meraki,Infoblox, Fortinet and Palo Alto Firewalls.

AWS, DUO-Multi-factor Authentication, Cloud support & LAN/WAN responsibilities including IP address management, handling trouble tickets, monitoring network equipment performance, circuit uptime and review of security logs.

Wireless network infrastructure management, Aruba management of client contracts activity and troubleshooting endpoints.

Windows servers 2000 & up. Write, review and implement change requests per client submissions.

Troubleshooting Application ticketing Auto Task SDWAN.

Network sustainability, documentation and support of new projects using various networking tools industry standard.

Working on Deploying and migrating customer to Zscaler Cloud Proxy.

SonicWall Gen-7 Network Security daily support Intrusion prevention management.

Sirius Solutions, Sacramento, CA Jul 2020 – May 2021

Network Engineer\Network Analysts- Managed Services\Operations

Performs installations, implementations, upgrades, maintenance, and support of server architecture, software, and utilities.

Implemented and managed Infoblox, PaloAlto DNS, DHCP, and IPAM (DDI) solutions to enhance network security and reliability

Integrated Ansible with cloud platforms such as AWS, Azure to automate the provisioning and management of cloud

Replaced Checkpoint VPN and Bluecoat proxy with Zscaler and worked on deploying Zscaler in production.

Conducts network and security audits; tests and performs routine system backups and restores

Mitigates, anticipates, identifies, troubleshoots, and resolves hardware and software problems on servers, input/output fleet, and workstations

Analyzes system, server, application, network, and input/output device performance

Recommends, schedules, and performs software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases

Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:

Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions

DUO Multi-Factor Authentication, Okta Identity Mutli-Factor Authentication, DNS, Cloud based, DHCP

Silver Peak, SDWAN Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links

Vodastra Technologies,Dallas TX Jan 2016 – Dec 2019

Network Field Support Engineer II

Provide Palo Alto support

Provide Technical support for wired and wireless networks both local and remotely.

Installation of Dell Workstations, various internal house applications and imaging of devices.

Performed access management, folder permissions and security services as assigned.

Supported MS Office 365 and various new and existing staff roles. Cisco Meraki & Aruba Network cabling & VOIP Support.

Windows/Unix/Linux Administration, Wmware Deployment & Management

DNS Management, Maintain Security

Zscaler Administration, ZIA authentication, Security Policies.

Infrastructure. Infoblox IPAM.

Implementation & Support of SonicWall Gen-7

Troubleshoot Azure related issues and engage internal teams and vendor for issues resolution.

Experience with Python Ansible/IaC/CFN/Terraform

Performed several physical set-up of desktop hardware and software

Responsible for software installation, maintenance, upgrade, troubleshooting new computer rollouts, servers, networks and printers.

Working knowledge in ADS (Active Directory and group policy)

Handled multiple account issues for Computer, Active Directory, RSA/VPN, and proprietary apps.

Provisioned permissions to SharePoint, Network folders.

Identify different networking protocols, configure DHCP, TCP/IP, Cisco Unified Contact Enterprise Support WAN

Various State and local companies in Arkansas & Texas.

Experience in System Center Configuration Manager (SCCM).

Microsoft Windows Defender Enterprise Security & Office 365

Fortinet firewall support and administration

API Integration, upgrades and maintenance

Cisco UCS, Deployment, Network Monitoring, Network Fabric Interconnects Switching

Debugging and support IAM Code,

Create and execute testing scripts Java, troubleshoot software -Continued-

Network design and support including VLANs, VOIP etc.

Windows server optimization. Disaster Recovery Planning and Implementation.

Microsoft SharePoint 2010 Administration & Installation, configuration 10 years plus.

Pulaski County Circuit Clerk Arkansas State-LR AR Government Aug 2018 – Nov 2018

Network Administrator

Controlling both wired and wireless networks throughout several buildings, primarily all workstations, laptops, printers and networking devices.

Trouble shooting, repairing and installing Cat5 cabling throughout network and off-site Disaster Recovery site duties.

Support Windows Servers 2013, Windows 10 Triage & VM systems, mostly were Dell switches, routers and Dell NSA 2600 firewalls some Cisco Redbacks. Support of SONiCWall Next Gen security appliances. Daily management of network infrastructure & SonicWall switch, SonicWave access point and Capture Client integration. Multi-gigabit Threat and Malware Analysis

Supported MS Office 365 as well a host of in-house applications.

Administrator over Access Management of the Aerohive Wireless system networks through Pulaski County.

Windows Admin roles, Cisco Meraki, Infoblox Management.

Network monitoring using DnsStuff, Solar Winds & Wire Shark tools.

Centurylink Communications Corporate HQ, Monroe, LA May 2017 – Dec 2017

IP & Network Systems Engineer II National Augmentation Team Level 3

Primary duties consisted of being Nightly Lead Engineer on internal projects involving Global Router/Switch Networks assigned by management. Support Infoblox & Palo Alto.

Troubleshoot virtual configurations of network topology diagrams, routers & switches migrations, upgrades, ERP rings, VLANS and EPIPES circuits.

Global Site to site peer reviews & Security best practices and logistics. SDWAN Support & Security, Support various State Government SonicWall Security Appliances.

Utilized networking tools such as Secure RT, 5620 SAM Client, Cisco AnyConnect, Cisco Unified Contact Enterprise (UCCE) support Site to Site within several states, VPN, NetsSmart, systems management of Cisco UCS profiles creation, Virtualization Support & Deployment applications services, NacID & Exam Diff comparison application. Support Cisco Meraki Wireless networks.

Aruba Wireless Technologies duties assigned through call tickets.

Preformed nightly backup of Calix E5 & E7, Alcatel, Ciena 300-311, ALU7750, Cisco devices, Redback Bras and Juniper devices.

Performed Peer Reviews of traffic grooming of network for several sites throughout United States.

Moved circuit swings and enabled / disabled device ports according to maintenance requirements of project state wide.

TCP\IP Networking, Routing & Switching, experience with Unix\Linux systems administration. Python scripting and Net scout.

SolarWinds, Wireshark and Opensource used to monitor Network Traffic.

Continued- Manages, configures, and implements routers, switches, firewalls, wireless, and other network systems administration

Ordered network parts for MOP Central Offices for Global sites management connectivity.

Troubleshoot client proxy issues to include Zscaler.

Performed numerous tasks simultaneous to prevent outages while maintaining ninety-eight percentile successful completions.

Experienced with MS Office 2010, Office 365, Windows10 OS, SQL databases and SharePoint application.

Any other duties assigned by management.

Windstream Communications, Little Rock, AR Aug 2016 – Jan 2017

Network Engineer I / Network Analyst

Turning up new static IP broadband service in Windstream’s data network, configuring customer premise equipment, handling customer calls, and troubleshooting customer broadband problems.

This position may also work with other service providers, engineering groups, and network operations groups to accomplish customer migrations, network changes upgrades, and repairs. AWS Cloud Networking support tickets

Troubleshooting of Juniper Networks and it will also include other duties/technologies as assigned.

Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, Dslams, Calix, Adtran 5 series & Bras switches. SDWAN Support.

Virtual protocol configurations.

2x Parallels and scripting troubleshooting.

VOIP networks as assigned.

SolarWinds, Wireshark and Opensource used to monitor Network Traffic. Cisco UCS C-series support & management of Network monitoring, Cisco Unified Contact Enterprise Support assigned specific.

Manages, configures, and implements routers, switches, firewalls, wireless, and other network systems.

Arkansas Development Finance Authority-LR AR Nov 2006 – Jul 2015

Network Administrator

Daily maintenance of Local Area Network systems, Helpdesk manager, Agency wide trainer, remote access, equipment inventory hardware & software. Install, repair, upgrade, HP switches and latest platforms hardware and software, desktops, laptops, printers, mobile devices, Windows Server Admin 2000 - 2012

Servers support complete agency wide system logging and backup schemes, Utilize Symantec

Backup Exec 2014, Sonic Wall firewall interface, Tumbleweed Secure Mail Server, Azure Cloud Support Scripting, EMF support in all facets with innovative ideas on a daily basis to improve network stability.

Secure Web Gateway(SWG), Secure Service Edge(SSE), and SASE solutions

Uptime network monitoring software. Maintains documentation for network related hardware and software.

SDWAN State Support.

Knowledgeable of HDS, MITAS installations daily.

Experienced with Cisco 1841, 1800 routers & products.

Monitoring of switches and networking systems, Azure system support & maintenance.

Daily modification to Active Directory Users and Computer.

Support IAM system, Data Modeling support.

Administer and maintain end user accounts, permissions, and access rights for Sites and Domain security access. Daily documentation of network security access, Citrix, RDP, Dameware VPN connections.

Exchange Server 2008 & 2010. Agency best practice of State Security within IT Department.

TCP\IP Networking, Routing & Switching, experience with Unix\Linux systems administration. Python scripting and NetScout. Daily monitoring tools used SolarWinds, TrackIT and Wire Shark

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